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Hours of Operation
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Monday—Friday
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8:00 am - 6:00 pm
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Not-including Holidays.
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Leave a recording after hours and the
complaint/request will be processed the first business morning.
What is the Norfolk Cares Assistance Center?
The Norfolk Cares Assistance Center was established
in direct response to requests from Norfolk citizens and City
Council to improve the processing of citizen complaints and
concerns.
By simply dialing the (757) 664-6510, citizens and
workers can report concerns, obtain information on any City service,
or
check on City response to previous complaints and requests for
service.
This number is staffed Monday through Friday 8:00 am
to 6:00 pm.
After hours, citizens are welcome to leave a message
concerning a complaint or request for service, which will be
processed as soon as staff arrive the next business day. Citizens
can also request a call back, specifying a convenient time for the
callback.
What kind of assistance can I expect?
When you call (757) 664-6510 or file ONLINE or
an
E-MAIL
REQUEST,
you can expect a courteous, friendly individual to assist you with
your request. While the Call Center was set up to specifically deal
with Environmental or Codes questions or reports, the staff can
assist you with any request. If our highly trained staff is unable
to answer a technical questions, they will happily put you
in contact with the individual with the expertise needed.
How do I register a Complaint?
Jot down information such as the nature of your
complaint, the address and the length of time the issue has been
going on. Then call 664-6510 number or submit
ONLINE and
explain your concern in as much detail as possible. Landlords,
civic leaders, neighbors or commuters are all welcome to share their
concerns. The staff
will
asses your information and forward to the appropriate City
Department with the responsibility for resolution.
There
are 3 ways to register a Complaint :
- Online
Form
- Email
- Call
(757) 664-6510
No. All complaints are kept confidential and will not
be revealed to anyone other than the Inspector or City Employee who
is assigned to it.
However, it is extremely beneficial that the City
employee tasked with resolving the issue have a name and phone
number to follow-up or obtain further information.
Should you choose not to leave name and phone number
you may always call back to check on the progress.
How long will it take?
The length of time to correct a problem or respond to
a request will vary. Many violations require, by law, give
violators a specified amount of time to correct the violation, while
others may be taken to court. In other instances, the problem may
not now be a violation under City law and resolution may be more
complex.
Will you tell me what happened?
Yes. The Call Center has an obligation to track all
concerns from the time they are logged in, assigned to the “Action
Department,” through abatement. We maintain this record on our
computers.
You may contact either the Inspector/City Employee
assigned to the concern or you may call the Call Center to receive
information on the progress of the concern.
Please understand due to “privacy issues” we may not
be able to release all information related to the concern if you are
not the Property Owner.
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