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Cash assistance, Food Stamps, health insurance, and job skills training
are but a few of the many programs and services available through the
Norfolk Department of Human Services.
Visit
Norfolk ACCESS, our eligibility pre-screening tool,
to
determine if you may qualify.
For
additional information about applying for one or more of the programs
and services listed below,
contact our Call Center at 664-6035 or visit one of our Neighborhood Service Centers.
Click here to view
the remarkable story of
one family's journey toward financial independence.
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Child
Care Assistance Program |
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The Norfolk Department of Human Services Child Care Assistance
Program aids eligible families in the arrangement and/or
purchase of childcare for their children. This program helps
promote:
parental choice and consumer education by giving
parents information to make informed choices about childcare,
activities to enhance health and safety standards established by
the state, and activities that increase and enhance childcare
and early childhood development.
2008-2009 Eligibility Requirements
All
applicants must be:
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18 years of
age or older
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A Norfolk
resident
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Employed,
attending school, or both
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Income
eligible
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Gross Monthly Income Requirements |
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Family Size |
2 |
3 |
4 |
5 |
6 |
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Income at or below |
$1,867 |
$2,347 |
$2,827 |
$3,307 |
$3,787 |
Call the Child Care Assistance Program at (757)-664-6175 for more information about the the program and application
process and to locate a center near you.
Visit our ACCESS pre-screening program online at:
http://www.norfolk.gov/humanservices/prescreening/
It’s okay if you don’t have a computer at home; just head to the
nearest Norfolk
Public Library branch, where computers with free
internet access are available to all Norfolk Library cardholders.
If eligible, and called in to be interviewed, make sure you
bring ALL of the following:
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Picture
identification
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Proof of
residence
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Lease
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Mortgage
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Utility
bill
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Last two
consecutive pay stubs and/or school schedule
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Birth
certificates and Social Security cards for applicant and all
children in need of care.
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Immunization records
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Custody
papers
The Virginia Department of Social Services site on the Child
Care Assistance Program
http://www.dss.virginia.gov/family/cc/index.html
For
helpful information about choosing a child care provider,
and for safety and parenting tips, visit:
www.childcareaware.org |
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Emergency Assistance |
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A program that
provides a cash payment through the Temporary Assistance for
Needy Families (TANF) program to help alleviate emergency
situations specifically related to 1) natural disaster or fire,
or 2) total loss of family income in the winter months due to
severe weather conditions or 3) a reduction in a labor force
caused by an energy shortage. This assistance is limited to $500
in a twelve-month period.
Please call our
Information
Center at 664-6035 for more information. |
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Energy
Assistance |
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This program assists low income households with
their urgent heating and cooling needs. Energy Assistance can
help: repair heating and cooling equipment, pay energy bills and
security deposits, and buy fuel for heating and cooling.
Energy Assistance Customer Service
Number – 664-7550
Click here
to learn more
about the Cooling Assistance Program.
Click here to learn more about
additional cooling programs. |
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General
Relief |
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A two-component
program intended to provide assistance that cannot be provided
through other means.
General Relief - Unattached Child Maintenance Assistance
- A cash payment program to provide for the maintenance needs
of the City’s children under age 18 who would be eligible for
Temporary Assistance for Needy Families (TANF) except for the
relationship requirement.
General Relief Emergency/Short term (GRST) Medical Assistance
- A short-term emergency program payable in the form of a vendor
payment to provide for prescription medications or supplies.
This program is intended to meet the emergency medical needs of
income eligible individuals, who because of a change in
circumstances over which they have had no control, are in need
of emergency prescription medications or supplies. Assistance
is limited to six months in a twelve (12) consecutive month
period. The maximum benefit is $75 per month for prescriptions and $25 for
medical supplies.
Please call our
Information
Center at 664-6035 for more information. |
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Indigent Burial Program |
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The Indigent Burial Program provides supplementary assistance
for the cost of burials for indigent Residents of
Norfolk. The agency
will provide a $500 payment in the form of a credit order to the
Customer. The credit order is made payable to the funeral
home of the applicant’s choice. The majority
of the funeral homes in the area are participating vendors
with our agency, with the exception of Woodlawn.
Determination of eligibility for the indigent burial program
will be based solely on the total amount of
Income, resources and/or other assets available to defray the
costs of the funeral expense.
Deceased residents of
Norfolk with
available assets or insurance policies over $1000 are
ineligible.
For an indigent burial.
The agency will assist with the cost of funeral expense
for Norfolk residents who were placed in nursing.
Homes in other localities or are incarcerated in other
localities within the state.
Applications are taken at the Workforce Development Center
only between the hours of 8:30 a.m. to 1:30 p.m.
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Lifeline
(Water Utility Assistance) |
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Lifeline was
initiated by the city of Norfolk in 1999 to help Norfolk
citizens avoid disruption in water service. Lifeline offers
financial assistance to low income seniors, families, and
individuals to provide relief from the Hampton Roads Utility
Bill. This Human Services Unit works alongside the Norfolk
Department of Utilities to provide information and assistance.
Lifeline works
closely with the
Norfolk Department of Utilities.
To learn more
about Lifeline, view or download our
Lifeline Brochure.
Please call our
Information
Center at 664-6035 for more information. |
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Medicaid and FAMIS |
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Medicaid is a
program that provides full or limited medical coverage for
eligible individuals.
FAMIS -
Family Access to Medical
Insurance Security - is Virginia's health insurance program
for children in working families.
Please call our
Information
Center at 664-6035 for more information. |
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Refugee
Resettlement Program |
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A program that
provides cash and/or medical assistance to eligible refugees for
up to 8 months following the date of arrival in the United
States.
Please call our
Information Center at 664-6035 for more information. |
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SLH
(State and Local Hospitalization) |
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An assistance
program that provides health care services for low income
individuals who have a medical necessity and have no other
medical coverage.
Please call our
Information Center at 664-6035 for more information. |
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TANF
(Temporary Assistance for Needy Families) |
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A program that
provides monthly or one time cash assistance to families with
related children. There are State and Federal limits on the
number of months assistance can be received.
Please call our
Information Center at 664-6035 for more information. |
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VIEW
(Virginia Initiative for Employment Not Welfare) |
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An Employment
Services program for TANF recipients who are required to
participate. Non-mandatory recipients can volunteer to
participate in the program. Support services such as child care
and transportation are available to enable participants to work
or to receive training or education which are intended to lead
to employment.
Please visit
our special Workforce Development page for more
information. |
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