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Understanding, setting and
consistently delivering superior customer service
·
Understand customers needs
and values; develop and implement plans to achieve superior
customer service; and build effective communication strategies
Continuing to lead and improve the
quality of the work culture
·
Identify, develop and
implement policies & procedures, interventions, training to
improve quality of work life and the “culture” of the
organization
·
Identify & effectively
resolve disability mgt. cases through effective implementation
of disability mgt. policy
·
Develop & maintain a safe
working environment
·
Provide leadership of
continuous improvement strategies to improve the work
environment
·
Value organizational
diversity
·
Maintain a proactive employee
relations process
·
Promote work/family balance
·
Recognize and reward
individual & team contributions
Attract highly qualified & diverse
candidates
·
Streamline, improve &
communicate effectiveness of the recruitment process
·
Identify & implement
aggressive strategies for successfully recruiting for key
positions
·
Apply technology to
recruitment process
·
Enhance the diversity in the
workforce
·
Facilitate effective
recruitment processes for ensuring executive and senior level
positions are filled
Develop people to be their best in
order to meet the needs of the organization
·
Build & maintain an effective
overall performance management system (includes department,
team & individual business objectives, personal development
plans, performance appraisal, career planning/mapping, etc.)
·
Provide appropriate and
timely training to meet the needs of customers and demands of
the organization
·
Provide organizational
development services that will facilitate change and
continuous improvement in the organization
Align the best Management & Total
Compensation Philosophy to attract & retain the most qualified
employees
·
Maintain a current Total
Compensation & Classification Process to effectively attract
& retain employees
·
Evaluate and address employee
retention issues
Develop continuous effective
professional relationships
·
Establish & strengthen
relationships & initiatives w/ shared resources to serve
customers & community partners
Administer HR policy, procedures &
programs in order to align personnel law and City policies
with continuous improvement principles
·
Develop and/or revise HR
policies & procedures
·
Communicate new and/or
changed HR policies & procedures
·
Implement & improve technical
capability to ensure the most effective processes
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