Utilities
What We Do
Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia. As a regional water purveyor, Norfolk provides top quality drinking water to 850,000 customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy. In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.
Mission
Enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.
Goals
- To exceed customer expectations through fast, effective and courteous service.
- Embrace new and better ways of achieving quality results through creativity, initiative and technology.
- Protect and respect our natural resources and foster a healthy, safe and clean environment.
- Act as exemplary stewards of the public funds entrusted to us.
Utilities Celebrates 140 Years of Quality Service
Before the days of a water distribution system, Norfolk residents relied on shallow community wells and cisterns for their daily needs. As Norfolk grew, the demand for fresh water was increasing. Relief came with major changes that occured in May 1873, when water from local lakes and streams began flowing from our Moores Bridges pump house to 55 neighborhood hydrants. To learn more about Norfolk Utilities' history, click here.
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