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Utilities
What We Do
Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia.  As a regional water purveyor, Norfolk provides top quality drinking water to 850,000 customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy.  In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.

Mission
Enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.

Goals
  • To exceed customer expectations through fast, effective and courteous service.
  • Embrace new and better ways of achieving quality results through creativity, initiative and technology.
  • Protect and respect our natural resources and foster a healthy, safe and clean environment.
  • Act as exemplary stewards of the public funds entrusted to us. 

TapIt Free Water Refilling Network
Take your reusable water bottle with you and refill it at TapIt locations throughout Norfolk and Hampton Roads.  Visit www.tapitwater.com/hrva for more information.


Contact Us
Kristen Lentz
Kristen Lentz, P.E.,
Director of Utilities
400 Granby St.
Norfolk, VA 23510

Customer Service
757-664-6700

24-Hour Emergency Number for Water & Sewer Main Breaks
757-823-1000