Meter ParkCard FAQS
(Frequently Asked Questions)


Meter ParkCards are available for purchase at Parking's Customer Service Center, located at 222 E. Main Street in Downtown Norfolk. Please call 757-664-6222 for more information.


What is a Meter ParkCard?
A pre-paid debit-type card that can be used as payment for meters, instead of coins. The Meter ParkCard is a convenient means of payment for frequent downtown, metered parking patrons, whose visit is less than two hours.


How does a Meter ParkCard work?
Directions are included on the back of the ParkCards and they are as follows:

  1.  Insert ParkCard into meter in direction shown by arrow.
  2.  Card balance will flash four times.
  3.  Meter time will then appear, increasing incrementally.
  4.  Remove card when desired time is displayed.

To obtain time refund:
  1.  Insert card that was used to purchase time into meter. At least 1 minute after initial time was purchased.
  2.  The meter will display "ref" to represent refund in progress. The card must be removed while "ref" is displayed to obtain a refund.
  3.  Card will be credited with all remaining time on meter purchased with this card, not coin purchased time.

Where can the Meter ParkCards be used?
Meter ParkCards can be used at all City of Norfolk meters, including meters located in Downtown Norfolk, and at the Old Dominion University Village. ParkCards are not for use at parking facilities, including garages and lots.

Are coins still accepted at meters?
Yes, all meters still accept coins, including nickels, dimes, and quarters.

Are the ParkCards reusable?
Yes, the ParkCards are reusable and can be reloaded with up to $10 or $20 (depending on original card amount) at the Parking Customer Service Center.

What if my card is lost or stolen?
There is a $5 replacement fee for lost, stolen or damaged cards. The City of Norfolk is not responsible for lost, stolen or damaged cards.

Refunds
A refund for unused time is only available at the meter where the card was used. Unused time will not be refunded at the Customer Service Center. Please do not park at malfunctioning meters. Report any meter that is not functioning properly to the Division of Parking at 757-664-6222.


For more information, please call 757-664-6222 or email Parker@norfolk.gov.