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Division of Waste Management
WALTER COLEY
Superintendent
1176 Pineridge Road
Norfolk, VA 23502
Phone: (757) 441-5813
Fax: (757) 441-5914
Email: bulkwst@city.norfolk.va.us
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Our mission is to provide the citizens
of the City of Norfolk with a quality, integrated waste
management collection system and maintain a clean city.
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The Waste Management Division collects about 120,000 tons of refuse, bulk
waste, and yard waste annually from 75,000 residences and businesses.
The division also provides refuse collection for such special events
as Harborfest, Earth Day, Clean the Bay Day, civic league and community
organization cleanups.
It is the responsibility of the division
to make sure that all containerized garbage and trash properly set
out is picked up on the appropriate day.
In the division's efforts to protect the
environment, numerous recycling programs have been implemented.
In collaboration with the Southeastern Public Service Authority
(SPSA) and the Environmental Commission, the division also provides
weekly curbside recycling services to over 57,000 residences and
offers convenient drop off recycling centers for those without curbside
services. Recycling is an effective way to reduce the volume of
trash going to landfills and conserve natural resources. Everyone
is encouraged to do his or her part to help keep Norfolk clean.
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- Customer
Service
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The City's Division of Waste Management provides once weekly
curbside collection. If there is any confusion about which
day is your
collection day, please call us immediately at 441-5813.
Our administrative offices are open Monday through Friday from
7:00 a.m. until 5:00 p.m., and limited hours on holidays having
collection.
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Norfolk's refuse collection is rarely
delayed by adverse weather conditions. However, we may have to
delay or suspend collection in the event of dangerous road conditions
or adverse weather. In cases like these, it is not necessary for
you to call us. Refuse collectors will be on the job as soon as
possible and we will catch up on our schedule as quickly as we
can. A revised collection schedule will be announced when calling
441-5813.
All garbage and trash must be placed inside the container in such
a manner that the lid will close completely. Should you regularly
generate more refuse than a single 90-gallon container will hold,
the City will provide an additional container for an additional
fee. You may request an additional container by clicking here.
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If you are unable to handle a 90-gallon container due to age or
physical limitations, please call us at 441-5813 and we will schedule
a visit by one of our inspectors. In these cases, we will either
provide a smaller container or place you on our exempt list.
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RATES: Effective July 1, 2007, the
daily rate for disposal is $.55 per container for residential
service. This rate
is applied throughout the City of Norfolk, with the exception
of the Central Business District (CBD). The daily rate
for disposal in the Central Business District (CBD) is $3.01
per container.
Your refuse disposal fee is included in your monthly public service bill. For information or questions regarding the
refuse disposal part of your bill, please call us at 441-5813.
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- Rules
and Regulations
The City Code prohibits the collection of refuse on private
property. All refuse must be placed at the curb for the City
to collect.
All garbage and trash must be placed inside the container in such
a manner so the lid may close completely. Items that will not fit in the container must be scheduled for
special collection by calling Waste Management at 441-5813 or
email us at
bulkwst@city.norfolk.va.us at
least one day in advance, prior to 3:00 p.m., or you can request
a special collection by clicking here.
For multi-family dwellings, all containers must be labeled with
the street address and apartment (unit) number.
Empty containers should be removed as soon as possible, but no
later than 11:30 p.m. on the day of collection.
The City does not collect contractor-produced waste from construction,
demolition, land clearing, repair operations, and tree pruning.
It is the responsibility of the contractor to dispose of the waste.
Waste from land-clearing operations such as rocks, dirt, sand,
bricks, and concrete are unacceptable for removal by the City.
Debris such as shingles, asbestos, and drywall from remodeling
are also unacceptable and are the responsibility of the resident
to have hauled away.
If a resident cuts down a tree, the City will remove no more
than 20 bundles, 20 clear plastic bags, or 3 cubic yards of yard
waste each collection day. Small branches
should be cut, bundled, and tied in lengths not longer than 4
feet and 18 inches in diameter or weigh more than 75 pounds.
Dangerous
items such as glass or sharp objects, which may pose a hazard to solid waste
personnel, will not be collected unless packaged properly. These items may also cause
a hazard to our residents if glass is broken by our boom truck during the pickup. Please place the items inside the
90-gallon container or in a box outside the container. All glass must be removed from doors or
windows that are scheduled for collection. |
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- Refuse
Collection
- The City's Division of Waste Management
provides once weekly curbside collection. If there is any confusion
about which day is your collection day, please call us immediately
at 441-5813.
In order to allow our collection personnel to get your container,
please place it in a central location at the curb or street line
no earlier than 5:00 p.m. on the day before collection and no
later than 7:00 a.m. on the day of collection.
To make collection by automated collection vehicles easier, place
the container at least 6 feet away from vehicles, trees, poles,
fences, mail boxes, fire hydrants, and other obstructions. Do
not place the container under low hanging trees, branches, power
lines, or other types of cover. Place the container so that the
short bar on the front of the container faces toward the street.
Waste Management will collect trash on holidays except
Christmas.
Waste should be bagged or packaged before being placed into your
container.
On non-collection days, containers should be stored at least five
feet behind the building line, or otherwise screened from view.
The refuse container that you have been provided is the property
of the City of Norfolk. If you move, you cannot take the container
with you.
Violations of the rules and regulations may result in a
violation notice and potentially fines being issued. Continued
violations may result in fines up to $100.
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- Special
Pickups by Request
These items are collected on your regular collection day with
your other household waste.
Call 441-5813 between the hours of 7:00 a.m. and 5:00 p.m., Monday
through Friday, to schedule a special collection or use
www.norfolk.gov/publicworks/bulkywaste.asp
to schedule your request online.
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Free Refuse
Disposal
Free disposal of household trash, yard waste and bulk waste, and
non-refrigerant white goods; i.e. washers, dryers, dishwashers, etc.
is available for Norfolk residents only at the SPSA Transfer
Station. The hours are Saturday, 8 - 4 p.m., and Sunday, noon to 4
p.m. at 3136 Woodland Avenue (behind the SPCA on Ballentine Blvd).
Residents must use a 'private' vehicle, 1/2 ton or less, have a
valid Virginia driver's license and a current month's Hampton Roads Utility
Bill.
Utility trailers less than 8 feet will be allowed if towed by a
vehicle meeting the above description. No commercial vehicles will
be allowed to dump for free.
There is no limit on the amount of debris that can be brought to
the transfer station by Norfolk residents. No white goods containing
refrigerant, i.e. refrigerators, freezers, and air conditioners,
will be accepted without proper certification.
Residents may take household hazardous waste items to the Norfolk
Transfer Station located at 3136 Woodland Avenue. Household hazardous waste
items are accepted at this location the first Saturday and fourth
Wednesday of each month between the hours of 9:00 AM and 12:00 PM.
For more information please visit
http://www.spsa.com/facilities/fac-hazwaste.asp.
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- Yard
Waste Recycling
Yard waste must be placed in clear plastic bags or a 30-gallon
container. Yard waste
placed in blue, black, green, or brown bags will receive a warning
notice or fine, and may not be collected.
Limbs and branches must be tied in bundles no longer than 4 feet
long and no larger than 18 inches in diameter.
No more than 20 clear bags, 20 bundles or 3 cubic yards of yard waste per
household is permitted in one collection. Three cubic yard
amounts must be scheduled.
Lawn services and contractors are responsible for removing the
yard waste that they generate.
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- Business
Collection
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Businesses located outside the CBD receive one weekly collection.
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- Central Business District (CBD) Collection
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- Collection time is from 7:00 AM to 10:00 AM Set-out period is
from 2:00 AM to 12:00 noon
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- Garbage and trash is collected seven days-a-week for
businesses paying the CBD rate.
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- Customers must keep containers clean and ensure they are
properly labeled with street address and unit number.
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- All garbage and trash must be placed inside the container in
such a manner that the lid will close completely.
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- Garbage containers will be collected from alleys or other
designated locations. It is not necessary to roll containers
to the street unless this is the only option.
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- CBD customers will require city authorization to store trash
containers in alleys or other city property.
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- Restaurant linens must be properly stored.
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- No household hazardous waste or grease containers will be
collected by city forces.
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- Cardboard should be flattened and tied.
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- Items that will not fit in the container must be scheduled for
special collection by calling Waste Management at 441-58143 or
email us at bulkwst@city.norfolk.va.us
at least one day in advance prior to 3:00 p.m.
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- Renters
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- Rules and Regulations
- All containers must be labeled with
the street address and apartment (unit) number.
All garbage and trash must be placed inside the container.
Empty containers should be removed as soon as possible, but no
later than 11:30 p.m. on the day of collection.
Items that will not fit in the container must be scheduled for
special collection. Call Waste Management at 441-5813 or email
us at
bulkwst@city.norfolk.va.us at least one day in advance.
Violations of the rules and regulations will result in a violation
notice being issued. Continued violations may result in fines
up to $100.00.
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Collection Days and Times
- The City's Division of Waste
Management provides once weekly curbside collection for regular
household waste and special collection items.
Collection begins at 7:00 a.m. and operates Tuesday through Friday.
If there is any confusion about which day is your collection day,
please call us immediately at 441-5813.
Place the refuse container in a central location at the curb or
street line no earlier than 5:00 p.m. on the day before collection
and no later than 7:00 a.m. on the day of collection.
Place the container so that the short bar on the front of the
container faces toward the street.
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- Special Collections
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Special
collection refers to the removal of large bulky items
such as appliances, mattresses, furniture and other items that
will not fit in the container. To ensure collection of appliances, make sure the
items do not contain trash or debris.
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Call 441-5813 between the hours of 7:00 a.m. and 5:00 p.m., Monday
through Friday, to schedule a special collection.
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Call before 3:00 p.m. on the day before the regular collection
day to schedule a pickup. Calls received after 3:00 p.m. will
be scheduled for the following week.
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Household Hazardous Waste
- Paint products, pesticides, automotive
products, household cleaners, solvents an other chemicals should
not be placed in the container.
Call the Household Hazardous Waste Collection Facility at
623-6610 for information on how to dispose of these products.
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- Recycling
Curbside
Recycling
Collection
occurs every other week on the same day as City refuse
collection. For questions about carts or scheduling, contact the
Southeastern Public Service Authority (SPSA) at 548-2256, or
access the website: www.spsa.com.
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following materials are accepted:
- Metals:
aluminum cans, pie plates, foil, and steel food cans
- Glass:
clear, brown, and green glass bottles and jars
- Plastics:
#1 & #2 bottles and jugs
- Paper: newspaper,
telephone books, advertising inserts, unwanted
mail, magazines, catalogs,
mixed office paper, and flattened corrugated
cardboard boxes
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Drop-off
Recycling Centers
If you do not
have curbside service, please bring your recyclable materials to a
nearby drop-off facility. The City of Norfolk hosts two
locations:
1. 300 17th
Street at Armistead Avenue - Beside Hampton Roads Transit (HRT)
off Monticello Avenue
2. Security
Lane - off N. Military Highway, next to Norfolk Technical
Vocational School
- All locations are accessible 7 days
a week, 24 hours per day. All sites accept the following materials:
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- - aluminum cans
- - clear, green, and brown glass bottles and
jars
- - corrugated cardboard
- - mixed office
paper (only at the Armistead Site)
- - newspaper, telephone books
- - plastic soda and water bottles
- - plastic
milk, water and detergent jugs.
For more information about any program, call 441-1347 or email
nec@norfolkbeautiful.org.
Thank you for conserving resources and helping to Keep Norfolk
Beautiful!
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- Dead Animal Collection
by Request
The City will only dispose of dead animals that are located
on the street or on the curb line. Please call Waste Management
at 441-5813 to report any necessary collections.
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Restoration Manual
