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Providing excellent water and wastewater services at the best possible
value for our customers.
The Department of Utilities is responsible for providing fresh,
clean, high-quality water to over 700,000 residents and businesses
in Norfolk, Virginia Beach, and parts of Chesapeake, as well as the
military installations in these cities. We remove wastewater
from over 68,000 homes and businesses in Norfolk and transport it to
Hampton Roads Sanitation District for
treatment.
In
order to provide the excellent services we offer, we draw raw water
from reservoirs, rivers, and wells within the southside Hampton Roads area.
We maintain over 800 miles of treated water pipe and over 800 miles
of wastewater pipe within the Norfolk City limits.
View Our
Mission/Vision/Values
Over 350 employees are part of the department, which is divided into eight functional units, called divisions.
Responsible for the administration of the Department of Utilities for the
Water Utility and Sewer Utility Funds.
Responsible for customer bills and accounts, water turn on and turn off
requests, and coordination with Hampton Roads Sanitation District (HRSD).
Composed of the Divisions of
Water Resources,
Water Production and
Water
Quality. Responsible for the processing and treatment of raw water and the
quality of your drinking water.
Composed of the Divisions of
Water Distribution and
Wastewater.
Responsible for delivering clean water to residences and businesses, and
collecting and routing wastewater to HRSD.
Responsible for utility contract administration, engineering studies and
field engineering activities.
Responsible for administration of accounting and budget operations.
Responsible for the effective and efficient administration and management of
technology for production control and business applications.
Responsible for public information
distribution, human resources coordination, and administrative
support.
 We are here to serve you!
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| EMERGENCY NUMBERS: |
| Water or Sewer Main Breaks (757) 823-1000 |
| Water Turn On/Turn Off (757) 664-6700 |
| Miss Utility (Call Before You Dig) |
1-800-552-7001
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