OUR MISSION  

The mission of the Norfolk Department of Utilities is to enhance quality of life by providing excellent water and wastewater services at the best possible value to our customers.

   OUR VISION  

The Norfolk Department of Utilities is a premier service provider that meets our customer’s needs for affordable, dependable, and high-quality drinking water and wastewater services.

   WE VALUE  

   Customer Service

We strive to exceed customer expectations through fast, effective, and courteous service.

   Respect

We are considerate and courteous in our interactions with each other, customers, peers, and residents.

   Integrity

We are honest in our communication and actions and take personal responsibility for achieving results.

   Teamwork

We recognize and appreciate the unique talents of each employee and work collaboratively in an environment characterized by trust and camaraderie.

   Innovation

We embrace new and better ways of achieving quality results through creativity, initiative, and technology.

   Environmental Responsibility

We respect our natural resources and work to foster a healthy, safe, and clean environment.

We are here to serve you!

EMERGENCY NUMBERS:

Water or Sewer Main Breaks (757) 823-1000

Customer Service (757) 664-6700

Miss Utility (Call Before You Dig)

1-800-552-7001