The Department of Utilities' Wastewater Division ensures that wastewater in Norfolk is managed effectively to protect our residents' health, safety, and quality of life.


This division maintains and repairs the system that takes wastewater away from Norfolk homes, businesses, and facilities, and conveys it to wastewater treatment plants that are operated by the Hampton Roads Sanitation District Commission (HRSD). 

  The Wastewater Division is made up of 88 employees who are at your service 24 hours a day, 7 days a week, 365 days a year.

The Wastewater Division maintains 126 wastewater pump stations and 867 miles of wastewater mains.  This wastewater collection system, also known as the sanitary sewer system, transfers and pumps millions of gallons of sewage to Hampton Roads Sanitation District for treatment.

  Contact Us

If you're experiencing problems with the wastewater system serving your home or business, call us at (757) 823-1000.

  How Will You Know You Need a Sewer Repair?

The system in your area may need a repair if you detect:  

• Gray water coming from the clean-out box

• Inability to flush toilets

• Gray water in the street with an odor

• Pavement cave in with gray water

• Strong odor coming from a wastewater pump station

  What Can the City Do If I Have A Sewer Problem?

When you call us and report these conditions, a wastewater crew will promptly respond.  Our services include repairing:

• House line stoppages

• Main line stoppages

• Sewage overflows

• Odor

• Pump station problems

• Manhole problems

   How Long Will It Take To Fix The Problem?

We pride ourselves on fast response and repair.  Most repairs can be made quickly.  However, some problems are more complex and require more time to complete.  Specifically, some sewer repairs require digging up underground pipes, or excavating the sewer line.