Lifeline was initiated by the City of Norfolk in
1999 to help Norfolk citizens avoid disruption in water services.
Lifeline offers financial assistance to low-income senior citizens,
families and individuals to provide relief from the Hampton Roads utility bill. Human Services and the Norfolk Department of
Utilities partner to provide Lifeline information and assistance.
Generally, to be eligible for Lifeline you must have:
- water service in Norfolk,
- a monthly household income less than 200% of
federal poverty level (see chart below for exact amounts), and
- liquid resources less than $2000.00 ( i.e.,
bank accounts, certificates of deposit or credit union accounts).
If you are eligible you may receive:
- bill assistance -
maximum annual assistance of $270.00 in the form of a
non-refundable payment to Hampton Roads Utility Billing Service (HRUBS)
in your behalf
- plumbing repairs assistance
- maximum annual assistance of $500.00 to licensed plumbers on
behalf of owner occupants for plumbing repairs
To apply:
You may pick up an application at any Human
Services location, HRSD, and at the Department of Utilities, or you can
request that one be mailed to you by calling 664-6035. Completed
applications may be returned by mail or in person to the Department
of Utilities or any Human Services location. There is no requirement
for an interview. Attaching verification of your income and
resources and a copy of your bill and any cut-off notices you may
have received could speed up the processing time.
Lifeline applications are available at:
- the Norfolk Department of Utilities, Granby
Municipal Bldg., 400 Granby St., 1st floor
(click for map)
Click Here to
download an application for Lifeline assistance.
Download a free copy of Acrobat
Applications may be returned by mail to:
Department of Human Services, 741 Monticello
Ave, Norfolk, VA 23510
Or in person to:
Any Department of Human Services office
Or
Department of Utilities, 400 Granby St., Norfolk,
VA 23510
Eligibility is established using the total
monthly gross income for your household.
|
Family Size |
Annual Income |
Monthly Income |
|
1 |
$20,420 |
$1,702 |
|
2 |
$27,380 |
$2,282 |
|
3 |
$34,340 |
$2,862 |
|
4 |
$41,300 |
$3,442 |
|
5 |
$48,260 |
$4,022 |
|
6 |
$55,220 |
$4,602 |
|
7 |
$62,180 |
$5,182 |
|
8 |
$69,140 |
$6,762 |
|
Each add'l person add |
$6,960 |
$580 |
Normal processing time for Lifeline application is 30 days. To
obtain Lifeline as quickly as possible the following steps are
recommended:
- Fully complete the Lifeline application (please
fill in every part of the application)
- Provide verification of income (i.e., pay stubs
for a complete month, statement from employer)
- Provide verification of resources (i.e., bank
statements, credit union statements)
- Provide a copy of your most recent combined
services bill and any cut-off notices you may have received.
If you are receiving Social Security benefits or
Public Assistance (i.e., Food Stamps, Medicaid or TANF) we will
consult your case for the needed verifications.
We are here to serve you! 