Report a High Bill
Report a High Bill
At Norfolk's Department of Utilities, we strive to accurately record all water and sewer usage and to bill our customers correctly. If you have received a bill that you believe is in error, please complete the following information and then submit the form. We will investigate your complaint and let you know what we find within two business days. We apologize for any inconvenience, and appreciate your cooperation.
You may also call us between 7:30am - 4:30pm Monday through Friday at (757) 664-6700.
Please Complete the Following
If you prefer, you may also call us between 7:30am - 4:30pm Monday through Friday at (757) 664-6700.



