Payment Options

   If you have received a cut-off notice, or your service has been discontinued for non-payment, please visit one of our authorized "pay in person" sites to ensure timely processing of your payment. 

  Locate the nearest utility bill payment location with our new Google Map web page. The map includes both 'pay-in-person' and drop box locations. You can use option buttons to view by street map, satellite picture or a hybrid (composite) of the two. Click on a location’s balloon, enter your address and let Google Maps provide driving directions for you.

On-line Payment Now Available!

We are pleased to offer on-line payment as a service to our customers.
You may take advantage of this new payment option by clicking on the following link:

http://www.hrsd.com/paymentmethods.htm

 

You May Pay Your Bill In Person At:     

 

  Norfolk Utilities' Administrative Offices

         400 Granby Street, Suite 100

         Norfolk, Virginia  23502

         Phone:  (757) 664-6700

         Lobby Hours: 7:30 am - 4:30 pm

         (click for a map)

 

   Hampton Roads Sanitation District (HRSD)

          1440 Air Rail Avenue

          Virginia Beach, Virginia  23471

          Phone:  (757) 460-2261

          Lobby Hours: 8:00 am - 4:30 pm

          (click for a map)

 

Cash, checks and money orders are accepted at the payment windows. 

You May Mail Your Payment To:

 

  HRUBS

         P. O. Box 71092

         Charlotte, NC 28272-1092

Checks and money orders are accepted through the mail.  NO CASH PLEASE.  Please include your payment stub and write your account number on your check or money order.

You May Use One Of Our Payment Drop Box Locations. 

  All of our convenient drop box "fire hydrants" are clearly marked.

You can locate the nearest utility bill payment drop box locations with our new Google Map web page.  Click on a location’s balloon, enter your address and let Google Maps provide driving directions for you.

 

Only checks and money orders are accepted at the drop boxes.  NO CASH PLEASE.  All payments deposited at a drop box prior to 12 noon on a business day will be posted that day. Payments deposited after 12 noon will be posted the next business day.

 Old Dominion Fire Station

1211 W. 43rd. St.

(click for map)

 

 Thole Street Fire Station

115 Thole St.

(click for map)

 

 Poplar Hall Drive Fire Station

5909 Poplar Hall Drive

(click for map)

 

 Berkley Neighborhood Service Center

925 S. Main St.

(click for map)

 

 Fishermans Road Fire Station

1425 Fishermans Rd.

(click for map)

 

 Norview Community Center

6380 Sewell’s Point Road.

(click for map)

 

 Granby Municipal Bldg.

400 Granby St.

(click for map)

 

You May Pay With A Major Credit Card - BY PHONE or ONLINE ONLY*

*Please note that if your services have been turned off or are in jeopardy of being interruped, the account holder needs to call customer service at 757-664-6700 with the confirmation number to stop the termination and/or restore service.

All credit card payments are made through the HRSD.  KUBRA is the new payment vendor.

          

 

   By phone:

          Dial 1-866-533-1567**

         

** You will need your HRUBS account number. 

**Please be prepared to provide credit card information and record confirmation number.

 

  Online:

         Go to the HRSD web site, and then follow the instructions to enter payment information. You may register for frequent online payments or make a one-time payment.

Please click on the following link, for online payments:

https://secure6.i-doxs.net/HRSD/default.aspx

Before you conclude your transaction, you will be given the total of your transaction and your confirmation number. Please keep your confirmation number for your records.