Water and Sewer Rate Information

  Water Charge

This charge covers the cost of maintaining operational facilities, water line infrastructure, and the processes that provide water to you.  Norfolk residential and business water customers pay the following rate:

Unit Charge Per Hundred Cubic Feet (ccf):  $3.61

Nationally, each person in a household uses an average of between 75 and 100 gallons of water per day, or between 2250 to 3000 gallons per month.  This corresponds to between 3 and 4 ccf per month (1 ccf = 748 gallons).  Please note that this is a national average calculation; your actual usage may vary.

  Sewer Maintenance Fee

This fee covers the cost of maintaining the sanitary sewer lines that transport your sewage to Hampton Roads Sanitation District (HRSD) for treatment.  The sewer maintenance fee is based on water consumption:

            Unit Charge Per Hundred Cubic Feet:  $2.89

  Service Charge

This is an administrative fee to cover the costs not otherwise included.  This fee, called the service availability fee, is charged to all residential, commercial, industrial and institutional water customers who pay the Norfolk retail rate.  It ensures that the costs are shared by everyone to whom water or sewer service is available.

            Monthly:  $1.00 per bill

  Private Fire Service

Private fire service is a separate connection for sprinkler systems and private fire hydrants.  The following service availability charges shall be made:

  Other Fees On The Bill

Other fees are assessed on the utility bill for services provided by other City departments.  For further explanations of the Storm Water Management fee, Refuse Disposal fees, and Additional Container fees, please contact the Norfolk Department of Public Works at (757) 664-4600, or  visit their web site.

We are here to serve you!

EMERGENCY NUMBERS:

Water or Sewer Main Breaks (757) 823-1000

Water Turn On/Turn Off (757) 664-6700

Miss Utility (Call Before You Dig)

1-800-552-7001