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 Human Services 

Homeless Action and Response Team

HART serves as a single point of contact for homeless families and individuals in Norfolk who are seeking time limited services. The HART Team is comprised of Human Services professionals whose mission is to develop processes, community partnerships, and strategies to help end homelessness in the City of Norfolk.

HART Information/Screening Line

(757) 664-6083

Click here to hear, firsthand, from a Norfolk mother of three who found a stable home and and new beginning with the guidance of HART.

The Norfolk Hotline for Homeless Families

(757) 664-6083

24 hours a day, seven days a week

The Norfolk Hotline serves as a central point of contact to access services for NORFOLK FAMILIES seeking shelter in the City of Norfolk.

 The Hotline was initiated to improve child wellbeing for at risk families by:     

  • Preventing homelessness
  • Rapidly re-housing families, and
  • Improving coordination between various service providers working with homeless families.

 

What Resources Are Available Through the Hotline?
Information and screening for placement into local family shelters.
Application for eviction prevention resources.
Assessment for service needs and connection to appropriate service providers.

 

Who Should Call?
Any adult with legal custody of minor children in the City of Norfolk who is or is about to become homeless.
Any services provider working with a family in the City of Norfolk who is or is about to become homeless.

Interested in Volunteering for the Homeless Hotline?

The Norfolk Hotline for Homeless Families has volunteer opportunities available. Volunteers are currently being recruited and trained to augment the Hotline staff both at the HART team’s location (741 Monticello Avenue) and at family shelters in Norfolk.. 

Volunteer Requirements Volunteer Benefits

  • Clear speaking voice and active listening skills

  • Attend orientation

  • Criminal background check

  • Two shifts per month

  • Make a difference in your community

  • Flexible hours and free training

  • Learn new skills

  • Network with other caring citizens

Register to volunteer on-line at: HART Hotline Application or Homes ForKids Volunteers

OR

Contact the Volunteer Office at (757) 622-6400

Volunteer Orientation is the first Wednesday of every month from 6:00 pm to 8:00 pm at the ForKids Offices at 4000 Colley Avenue, Norfolk.

Please RSVP your attendance by calling (757) 622-6400

 

Norfolk Emergency Shelter Team

HART partners with the Norfolk Emergency Shelter Team (NEST) to provide meals and shelter to homeless adults during the winter months.  NEST is a coalition of churches that provides overnight shelter on a rotating basis.  Transportation to the shelter is provided every evening during the winter months of November - April at 741 Monticello Avenue in Norfolk.

NEST operates during the winter months of November – April.  For more information on church locations and operations call: (757) 622-2549

NEST does not provide services to Norfolk’s homeless families. Norfolk’s homeless families should contact HART for help, not NEST.

 

 
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810 Union Street, Norfolk, VA. 23510 757-664-4000