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Norfolk Tap Water

Norfolk’s Department of Utilities is the second largest waterworks in the Commonwealth of Virginia.  As a regional water purveyor, Norfolk provides top quality drinking water to 850,000 customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy.  In addition to water, the Department of Utilities also provides wastewater collection service to approximately 240,000 residents in Norfolk.

Enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.

  • To exceed customer expectations through fast, effective and courteous service.
  • Embrace new and better ways of achieving quality results through creativity, initiative and technology.
  • Protect and respect our natural resources and foster a healthy, safe and clean environment.
  • Act as exemplary stewards of the public funds entrusted to us.

Norfolk Sanitary Sewer Testing
In cooperation with the City of Norfolk, Hampton Roads Sanitation District (HRSD) will be conducting inspections and repairs of the public sewer system in the City right-of-way in various neighborhoods from late August through December 2014. Residents will be notified at least five days before testing occurs on their street.

To determine which sewer pipes and manholes are most in need of repair or replacement, firms test and inspect these elements on a regular basis. Testing methods include smoke testing, camera inspections, pipe cleaning and night flow testing. These activities typically will not affect sanitary sewer service. 

For more information, please view Smoke Testing FAQS.

TapIt Free Water Refilling Network
Take your reusable water bottle with you and refill it at 
TapIt locations throughout Norfolk and Hampton Roads.  To learn more about the TapIt program or to download the app, visit

Help Keep Our Sewers FOG-Free
Never dispose of fats, oils and grease (FOG) down the drain.  Keep your drains clog-free and healthy by canning the grease, scrapping the plate, catching the scraps with a strainer and recycling large quantities of used cooking oil. 

For more information, please visit the FOG Program webpage.





Contact Us
Kristen Lentz
Kristen Lentz, P.E.,
Director of Utilities
400 Granby St.
Norfolk, VA 23510

Customer Service

24-Hour Emergency Number for Water & Sewer Main Breaks
Norfolk Sanitary Sewer Testing
Hampton Roads Sanitation District will be conducting inspections and repairs of the public sewer system from August through December. Read on...
Take Your H2O To Go! Launches new TapIt App!
Fill up your water bottle for free at a participating business or fountain location near you! Read on...
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