Norfolk CARES Assistance Center
What is the Norfolk Cares Assistance Center?
The Norfolk Cares Assistance Center was established in direct response to requests from Norfolk citizens and City Council to improve the processing of citizen complaints and concerns.  Citizens can report concerns, obtain information on any City service, or check on City response to previous complaints and requests for service.
This Center is staffed Monday through Friday, 8am- 6pm.
When requests are received after hours, they will be processed as soon as staff arrives the next business day. Citizens can also request a call back, specifying a convenient time for the callback.
How do I register a Complaint?
Jot down information such as the nature of your complaint, the address and the length of time the issue has been going on.  Then call 664-6510 or submit online and explain your concern in as much detail as possible.  Landlords, civic leaders, neighbors and commuters are all welcome to share their concerns.  The staff will asses your information and forward it to the appropriate City Department with the responsibility for resolution.
There are 3 ways to register a Complaint:
Online Form Email Call (757) 664-6510
All complaints are kept confidential and will not be revealed to anyone other than the Inspector or City Employee who is assigned to it. However, it is extremely beneficial that the City employee responsible for resolving the issue have a name and phone number to follow-up or obtain information. Should you choose not to leave a name and phone number, you may always call back to check the progress.
What kind of assistance can I expect?
When you call, file online, or provide an email request you can expect a courteous, friendly individual to assist you with your request.  While the Call Center was set up to specifically deal with Environmental or Codes questions or reports, the staff can assist you with any request.  If our highly trained staff in unable to answer a technical question, they will happily put you in contact with the individual with the expertise needed.
How long will it take?
The length of time to correct a problem or respond to a request will vary. Many violations require, by law, to give violators a specified amount of time to correct the violation, while others may be taken to court. In other instances, the problem may not currently be a violation under City law and resolution may be more complex.
Will you tell me what happened?
Yes. The Call Center has an obligation to track all concerns from the time they are logged in, assigned to the “Action Department,” through abatement. We maintain this record on our computers.
You may contact either the Inspector/City Employee assigned to the concern or you may call the Call Center to receive information on the progress of the concern.
Please understand due to “privacy issues” we may not be able to release all information related to the concern if you are not the Property Owner.