How do I contact Mental Health Services?
Mental Health Services are located at 3755 Virginia Beach Boulevard, Norfolk, VA. and can be reached at (757) 664-7699.

Focusing upon the needs of adults with serious mental illness and children with serious emotional disturbance, the Norfolk CSB provides an array of mental health services including:

Case Management 
The service definition is activities and services to assist individuals and their families to access needed medical, psychiatric, social, educational, vocational, and other supports essential to meeting basic needs. 

Mental Health Case Management is a service available to adults with serious mental illness, or children with serious emotional disturbance or who are at risk of serious emotional disturbance. Each client referred for service is assigned to a specific type of case management, based upon an assessment of the client’s needs. 

Psychiatric Services
The primary focus of this service is to provide psychiatric assessment, evaluation and stabilization services for clients with both chronic and acute mental health disorders. Services focus on the reduction and stabilization of symptoms to allow clients to engage in productive daily life functioning. 

Emergency Services/Crisis Counseling
Emergency Services/Crisis Counseling is a State mandated program. This unit provides short-term crisis counseling and referrals to individuals on an emergency basis. Emergency and crisis response services include: telephone interventions; face-to-face assessments and evaluation (including pre-admission screening); psychiatric consultation and other clinical consultation about mental health, substance abuse, and special populations which include children, adolescents, geriatric, people with mental retardation, and individuals involved in the forensic system. Emergency Services/Crisis Counseling is staffed 24 hours a day, 7 days a week and can be reached by calling (757) 664-7690.

Hospitality Center
The Hospitality Center is one of many psychosocial rehabilitation programs in the country based on the Clubhouse Model of Adult Day Support to the long-term mentally ill. Opportunities for pre-vocational training, vocational experiences, psycho-educational classes, literacy training, empowerment socialization, family support and education are provided within that framework. Hospitality Center staff can be reached at (757) 441-1170.

Mental Health Residential Services (MHRS)
All services are provided by a team of counselors and human services aides who provide guidance and direction to residents on Activities of Daily Living (ADL’s) and supportive counseling services. The primary focus of the services is to provide transitional supervised independent living for clients with mental health and/or substance abuse problems. Services focus on the reduction of symptoms to allow consumers to adequately perform their primary daily life functioning. 

Mental Health Residential Services - Supportive Living Program
The mission of the Supportive Living Program is to increase or enhance the quality of life for clients residing within their homes of choice. This is accomplished by providing services, which will foster a sense of permanency, community integration and strong independent living skills. The Supportive Living Program staff can be reached at (757) 441-1710.

Program of Assertive Community Treatment (PACT)
The Norfolk Community Services Board PACT Program is indicated for adults with severe and persistent mental illnesses. Symptoms and impairments of these illnesses produce distress and major functional disability in adult role functioning. Clients are not excluded from PACT services because of severity of illness, disruptiveness in the community or in the hospital, or failure to participate in or respond to traditional mental health services. The three primary components of the PACT Program are treatment, rehabilitation, and support services that are provided seven days a week, evenings and holidays.