Frequently Asked Questions

Where can I pay the fine for a parking citation (ticket)?

For your convenience, parking violations can be paid by several different methods:

Pay by Mail: Utilize the envelope provided with your citation and mail your payment to:

City of Norfolk
Citation Collection Services
P.O. Box 68963
Indianapolis, IN 46268-0963

Pay Online: Pay your parking tickets online using a credit card.  Visit our citation payments web page at:

https://www.ccspaycite.com/cit/index.aspx?partition=NFK

Pay by Phone: Pay by credit card by calling Norfolk Citation Collection Services at the toll free telephone number 1-866-425-3269.  City of Norfolk Agency Code: 1563.  Payment by: Master Card, Visa and American Express.  A convenience fee of $2.95 will be assessed for each citation paid.

Drop Boxes: Utilize the payment drop boxes located at:

Main Lobby of City Hall
City of Norfolk
810 Union Street
Norfolk, VA 23510

or

Parking Customer Service Center
222 East Main Street
Norfolk, VA 23510

           Pay in Person: Visit the Parking Customer Service Center at:

222 East Main Street
Norfolk, VA 23510

Open 7:30 a.m. to 5:30 p.m., Monday - Friday 

How soon do I have to pay a parking citation?

You must pay the fine within 30 days of the date the ticket was issued. See the Fee Schedule for additional information.

What happens if I do not pay for a parking citation on time?

If the fine is not paid within 30 days after the ticket was issued, a late penalty of $50 and an Administrative Fee of $20 will be added.  See the Fee Schedule  for additional information. The following actions may result as well:

• If the registered owner of a vehicle has three (3) unpaid parking tickets for any violation, the vehicle is subject to tow.  In order for a registered owner to recover a towed vehicle, all parking fees and fines owed, as well as all towing and storage fees incurred will have to be paid in full.

• Cash, credit cards and money orders ONLY are accepted for payment of balances related to DMV holds, returned checks and towed vehicles.

   

Are there other options available other than paying a citation?

If you feel there is a valid reason why you should not be responsible for a parking fine, you have the right to contest the ticket. 

Contact Norfolk Citation Collection Services by dialing toll-free 1-866-206-8895.  Please have your parking citation or license plate information available to expedite your call.