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Storm Water Management Division
JOHN M. WHITE
Storm Water Engineer
2233 McKann Avenue
Norfolk, VA 23509
Phone: (757) 823-4000
Fax: (757) 441-2402
Email: stormwtr@norfolk.gov
Effective July 1, 2008, new storm water rates for residential and non-residential customers will apply. The new
rates for residential service are $8.08 per month. The new rates for non-residential customers
are $0.182 per 2,000 sq ft of impervious area.
| EW MONTHLY STREET SWEEPING PROGRAM |
To view the master city-wide street sweeping map follow the link below.
City-Wide Map
To view the information regarding sign installation follow the link below.
Sign Installation Flyer
To view the information regarding street sweeping updates follow the link below.
Street Sweeping Updates
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Zoned Sweeping brochures are available
through your local libraries and recreaction centers.
For additional information call 757-823-4000. |
Our mission
is to reduce street flooding due to storm water
and to reduce the discharge of pollutants
from the
storm water system to the maximum extent
practicable.
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As one of the first cities in the country to submit its application for the National
Pollutant Discharge Elimination System (NPDES) permit, Norfolk implemented its
Environmental Storm Water Management Program and storm water
utility in July 1991. In
the absence of federal and state funding, revenue for the Environmental Storm Water
Management Program is derived primarily from storm water fees. The Division of
Environmental Storm Water Management oversees the program.
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Norfolk's comprehensive program addresses the quality (pollution reduction) and quantity
(flood control) of our storm water runoff, while meeting state and federal environmental
regulations. Norfolk's storm water system consists of 349 miles of pipes, 137 miles of
ditches (33 tidal), 13 storm water ponds, 10 storm water pump stations, and 1100 outfalls
discharging to waterways.
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Select any of
the following for more information
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- Definition of storm water runoff and its effects
- Storm water services and programs
- Storm water fees
- Useful phone numbers
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Pretty
Lake Dredging and Channel Marking
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Mason Creek Study
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- Definition of storm water runoff and its effects
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Water is essential for life. It is our most precious natural resource. Surface waters -
such as rivers, lakes and the Chesapeake Bay - can easily become polluted. Both point and
nonpoint sources contribute to water pollution. Storm water runoff comes from many diffuse
(or nonpoint) sources. The U.S. Environmental Protection Agency estimates that at least
50 percent of our nation's water pollution is caused by storm water runoff.
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When it rains or snows, runoff picks up and carries a wide variety of pollutants into
our storm water system. These pollutants then flow into our local waterways - and on to
the Bay. Some examples of storm water runoff pollutants include:
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Detergent, fertilizer, pet waste, and yard waste such as
leaves, grass clippings, and pine needles
- These substances contain nutrients - one of the greatest pollution problems affecting
the Bay. The nutrients nitrogen and phosphorus not only cause grass to grow, but an
excessive amount also causes algae to grow in our waterways. Algae blooms cause fish kills
and block sunlight for the underwater vegetation needed by fish and shellfish for food and
cover. Pet waste, like human waste, is also disease-carrying raw sewage. Raw sewage in our
waterways can make water unusable for fishing, swimming, and drinking.
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- Automotive products such as motor oil and antifreeze;
hazardous waste such as cleaners and paints; and pesticides (herbicides, insecticides,
fungicides, rodenticides)
- These materials are toxic, so they are harmful to humans and animals as well as the
environment. Antifreeze is a particular hazard to pets, which may drink from contaminated
puddles. Toxics in our waterways can make water unusable for fishing, swimming, and
drinking. In Norfolk, many of our lakes are used as drinking water reservoirs. Four quarts
of motor oil can create an 8-acre oil slick and contaminate millions of gallons of
drinking water.
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- Yard waste and litter
- These items decompose in water, removing oxygen needed for aquatic life. Yard waste can
also clog the storm water system, contributing to street flooding. Litter often ends up
floating in the ocean or washing up on our beaches. Plastic litter endangers marine
animals, which eat it mistakenly as food and become entangled in it.
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- Sediment (soil, sand, silt, clay)
- Sediment from unvegetated areas clogs fish gills, blocks sunlight for underwater
vegetation, and smothers shellfish and fish-spawning areas. It is the largest contributor
of storm water pollution by volume.
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Storm water services and programs
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- The Environmental Storm Water Management Program provides a variety of services to our
customers. The program consists of the following:
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- Storm water quality projects for pollution reduction, such as storm water ponds
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- Maintenance and improvements to the storm water system
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- Cleanup of illegal dump sites
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- Detection of illicit (non-storm water) discharges and connections to the storm water
system
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- Monitoring of storm water pollutants
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- Inspection of Best Management Practices
(BMPs)
BMP
Installation Guidelines - Word Format
BMP
Installation Guidelines - pdf Format
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- Inspection of construction sites for erosion and sediment controls, such as silt fences
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- Protection and preservation of wetlands and other shoreline natural resources
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- Public education and information for pollution prevention.
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These services are provided by 72 positions in various departments: Divisions of
Environmental Storm Water Management and Financial Management (Public Works), Bureau of
Environmental Services (City Planning), Bureau of Environmental Health Services (Public
Health), and Bureau of Parks and Forestry (Recreation, Parks, and General Services).
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Storm Water Fees
The services provided by the Environmental Storm Water Management Program are
funded by fees charged to residential and nonresidential properties. Fees are based on the
property's contribution to storm water runoff. The runoff contribution is determined
according to a property's amount of impervious area (impenetrable surfaces such as
concrete and asphalt that do not allow storm water to infiltrate). Impervious surfaces
adversely impact the volume, quality, and speed with which runoff and pollutants reach the
storm water system and our local waterways.
The Storm Water Fees
are $8.08 for residential service per month.
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Useful phone numbers
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- Disposal of antifreeze, motor oil, pesticides, fertilizer, and household
hazardous waste
- Norfolk Environmental Commission
441-1347
- Southeastern Public Service Authority's Info. Line 424-4297
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- Flooding or sweeping emergencies
- Norfolk Environmental Storm Water
Management (during hours) 823-4000
- Norfolk Information Line, City of Norfolk (after hours) 664-4000
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- Lawn care/landscaping
- Norfolk Parks and Forestry 441-2435
- Virginia Cooperative Extension 683-2816/427-4769
- VCE's Master Gardener Hotline (weekdays, 9 a.m. to noon, April through October) 441-2398
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- Litter control /prevention
- Norfolk Environmental Commission 441-1347
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- Permits - environmental
- Fill (no fee) 823-4000
- Pesticide application (CBPA) (no fee) 441-2435
- Trees (no fee) 441-2435
- Wetlands (variable fee) 664-4372
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- Polluting hotline for illegal dumping, spills, suspicious activities/odors
(24 hours)
- HazMat Team, Environmental Crimes Task Force 441-2536
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- Recycling
- Norfolk Environmental Commission 441-1347
- Southeastern Public Service Authority's
Information Line
424-4297
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- Storm water billing
- Norfolk Public Works, Financial Management 664-4633
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- Storm water services, information, speakers, or brochures
- Norfolk Environmental Storm Water Management
823-4000
- Hampton Roads Planning District Commission 420-8300
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- Street sweeping
- Norfolk Storm Water Management (Sweeping Section)
823-4095
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- Wetlands/shoreline resources
- Norfolk Environmental Services 664-4368
- Virginia Shoreline Erosion Advisory Service 925-2468
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- Yard waste recycling
- Norfolk Waste Management 441-5813
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- Pretty Lake
dredging and channel markings
- Division of Environmental
Storm Water Management
823-4000
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- Other numbers:
- Alliance for the Chesapeake Bay, Chesapeake Regional Information Service 1-800-662-CRIS
- Chesapeake Bay Foundation 622-1964
- Elizabeth River Project 625-3648.
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