About Us
Our Mission
We are the chief tax assessor, both individual and commercial, for the City of Norfolk.
We provide superior service and quality in the:
- Assessment of individual and business personal property;
- Issuance and renewal of business licenses;
- Administration of all fiduciary taxes;
- Evaluation of customer compliance;
- Assistance and processing of Virginia State Income Taxes;
- Investigation of inquiries and delinquent accounts; and
- Assistance with Real Estate Tax Relief.
We provide these services for the Citizens of Norfolk and to aid in the continued
growth of our community.
Privacy Policy
To protect your privacy, we will answer specific questions about your account by
regular mail or telephone. Please include your mailing address and telephone number
with any questions about your account. While we can respond to general tax questions
(when to file, where to file, which form to file, etc.) by E-mail, state and federal
laws require us to keep account information from our records confidential.
Because of the confidentiality requirements, we cannot respond to your questions
about someone else's account unless that person has given us written permission
to release the information to you. As with inquiries on your own account, we will
answer authorized questions about another person's account by regular mail or telephone.
Code of Virginia - ยง 58.1-3. Secrecy of information; penalties
Internet Policy
The chief purpose of this site is to provide general information about local and
state taxes and the role of the office of the Commissioner of the Revenue.
Every effort has been made to assure that the content of this site is accurate.
The information appearing on this site should be considered as a summary only, and
not law. Citizens making legal inquiries should consult actual law or qualified
legal counsel.
We do not collect any personal information through your computer connection without
your permission. We neither send nor receive cookies.
Links to all external sites will open a new window in your browser. The Commissioner
of the Revenue does not endorse any external sites, and is not responsible for content
displayed on such sites, nor liable for problems encountered. These links are provided
solely for the convenience of the user.
All forms on this site require Adobe's Acrobat Reader.
Customer Service
Your Commissioner of the Revenue is Here to Serve You!
Your opinion is important to us! If we have served you in the past, please take
a moment to fill out the online customer service survey form, and return it to us
at:
Sharon M. McDonald
Commissioner of the Revenue
P.O. Box 2260
Norfolk, VA 23501-2260
Your input will help us to identify better and more efficient ways of serving the
citizens of Norfolk
Our Customer Service Policy
We are committed to providing you with exemplary customer service and operational
efficiency.
We pledge to serve you with fairness, respect, and professionalism. We will do our
best to serve you with minimal inconvenience or difficulty to you.
We pledge also to maintain high standards of efficiency. We will work to identify
opportunities for enhancement of our services, including continuous employee training
and utilization of up-to-date technology.
It is an honor to serve you!