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At Your Service 24 Hours
a Day, Seven Days a Week.
Norfolk Department of
Utilities Urges Citizens to Voluntarily Conserve Water During
Drought
For More Information Check These
2 Articles
City of Norfolk Water Conservation Tips
Voluntary Water Conservation
Department
Highlights
The Look of Norfolk's HRUBS Bill Is Changing
The Norfolk HRUBS bill has been redesigned to better serve you! Several
improvements have been made to the monthly Norfolk HRUBS bill.
>>Click Here<< to see a sample of the new and improved Norfolk HRUBS
bill.
Norfolk’s Water Quality Rated #4 in the Nation
In a recent comparison of the drinking water quality of 100 cities in the United States, Men’s Health Magazine recognized
Norfolk’s water quality as fourth best, receiving a grade of “A”, as did the top three cities, Denver, CO, Baton Rouge, LA, and
Kansas City, MO.
read more 
Only Tap Water Delivers emphasizes the value of water
Norfolk Utilities, in conjunction with the American Water Works Association (AWWA) and the other
Hampton Roads water utilities, is launching a new communication plan entitled Only Tap Water Delivers.
Using print and broadcast media, Only Tap Water Delivers is a campaign to help utilities and public officials
communicate the value of tap water service and the need to reinvest in water infrastructure to consumers, media,
and other key stakeholders.
read more
video (wmv)
video (m4v)
Utilities training film wins Communicator Award of Distinction
“Jet Truck Operation”, a 10-minute training film produced by the Department of Utilities, has won the
Award of Distinction in The Communicator Awards 2006 Video competition.
read more
Locate the nearest utility bill payment location with our Google Map web page
The map includes both 'pay-in-person' and drop box locations. You can use option buttons to view by street map, satellite picture or a hybrid (composite) of the two.
Click on a location’s balloon, enter your address and let Google Maps provide driving directions for you. The
maps are 'draggable' allowing you to click and drag the map to view adjacent sections. You can even zoom in and out.
view the map
Current Rates:
Water Charge - $3.49/ccf
Sewer Maintenance Fee - $2.78/ccf
The City of Norfolk's Department of
Utilities strives to enhance quality of life by providing
excellent water and wastewater services at the best possible value
to our customers.
Click <HERE>
for the City of Norfolk's Department of Utilities Mission, Vision,
and Values
We aim to provide outstanding customer service by:
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Providing
pure and safe water to our customers;
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Transporting wastewater away from Norfolk homes and facilities
and delivering it to Hampton Roads Sanitation District (HRSD) treatment
plants; and
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Exceeding our customers' expectations.
Please browse our website for details about
the Utilities Department and to learn more about your water and
sewer services. We are constantly striving to improve our website to better
serve you. Please contact us with your suggestions and
comments. We welcome and appreciate your comments!
You can call us at (757) 664-6701, or e-mail
us at
utwainq@norfolk.gov
 We are here to serve you!
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| EMERGENCY NUMBERS: |
| Water or Sewer Main Breaks (757) 823-1000 |
| Water Turn On/Turn Off (757) 664-6700 |
| Miss Utility (Call Before You Dig) |
1-800-552-7001
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