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What's New

Department of Utilities construction work begins to repair damage caused by nor'easter. View the project bulletins for more information.

Frozen and burst water pipes can put an instant freeze on your holiday gathering. Follow these tips to protect your home’s plumbing before cold winter weather arrives.

Don’t let clogged plumbing and sewer backups ruin your holiday gathering. Avoid potential plumbing problems by properly disposing of fats, oils and grease.

Check out more information in our Turkey Frying Fact Sheet.

Serving You

  • We provide top quality drinking water to 820,000 customers in Norfolk, Virginia Beach, parts of Chesapeake, and to the US Navy.
  • We also provide wastewater services to approximately 240,000 people in Norfolk.

 

Norfolk Water

  • Norfolk is fortunate to have a plentiful supply of high quality water.
  • We have nine reservoirs including in town lakes and the western reservoirs that we own in the City of Suffolk.
  • The majority of our drinking water today comes from the Western Branch Reservoirs.

<Click Here> for a map of the reservoir system

 

 

Discover Norfolk Water

From the Reservoir to Your Faucet

Understanding your HRUBS Bill

Learn About Rates and Fees

Utility Improvements and Upgrades

Construction Projects in Your Area

Wastewater Collection

Where It Goes When You Flush

  Please browse our website for details about the Utilities Department and to learn more about your water and sewer services.  We are constantly striving to improve our website to better serve you.  Please contact us with your suggestions and comments.  We welcome and appreciate your comments!

  You can call us at (757) 664-6701, or e-mail us at utwainq@norfolk.gov

 We are here to serve you!  

EMERGENCY NUMBERS:
Water or Sewer Main Breaks (757) 823-1000
Customer Service (757) 664-6700
Miss Utility (Call Before You Dig)
1-800-552-7001


 
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810 Union Street, Norfolk, VA. 23510 757-664-4000