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Department of Utilities

Our Mission: To enhance quality of life by providing excellent water and wastewater services at the best possible value for our customers.

New Construction Projects

Villa Heights Emergency Water Shutdown

Mobray Arch Water and Sanitary Sewer Replacement Nears Completion

Sanitary Sewer Construction Begins in Wards Corner

Titustown Pump Station Construction Nears Completion, Second Phase of Water & Sewer Replacement Progresses

Water Main Replacement Planned on Westover Avenue

Fairmount Park Sanitary Sewer & Water Main Replacement

Next Phase of Improvements Scheduled in the Villa Heights & Lindenwood Neighborhoods

Bayview - Water & Sewer Upgrades Set to Begin In January

Cottage Line & Bayview Phase 4 Sanitary Sewer & Water Infrastructure Improvements

Water & Sewer Upgrades In Progress in Fairmount Park

Water & Sewer Upgrades Set In Park Place

Olde Huntersville Water & Sanitary Sewer Replacement

 

Did You Know?

Norfolk ’s Department of Utilities provides top quality drinking water to approximately 820,000 customers in Norfolk, Virginia Beach, parts of Chesapeake and to the U.S. Navy.

Norfolk ’s Department of Utilities provides wastewater services to approximately 240,000 people in Norfolk.

Norfolk's Reservoir System

Find out where your water comes from.

Norfolk is fortunate to have a plentiful supply of high-quality water. Norfolk has eight reservoirs, including the Intown Reservoirs located in Norfolk and Virginia Beach and the Western Reservoirs located in the City of Suffolk and Isle of Wight County.

The majority of our drinking water today comes from the Western Reservoirs. See the map below to view Norfolk’s reservoir system.

To learn more about how water gets from the reservoirs to your faucet, click here.

Map of the Reservoir System

CONTACT NUMBERS:

Water or Sewer Main Breaks
(757) 823-1000
Customer Service
(757) 664-6700
Miss Utility (Call Before You Dig)
1-800-552-7001

We are here to serve you!

Norfolk on Tap

Double-click the video to view in full-screen mode.

What's FOG?

Keep it out of your drains.

Understanding Your HRUBS Bill

Click Here to learn about rates and fees

Wastewater Collection

Where does the water go when it’s flushed down the drain?

Click here to learn how Utilities’ wastewater crews work to keep your water flowing.

2012 Water Quality Report