Norfolk's Department of Utilities...

At Your Service 24 Hours a Day, Seven Days a Week.

  The Director's Office provides administrative and leadership services to the Department of Utilities.  Kristen M. Lentz, P.E., serves as Norfolk's Director of Utilities and heads the department.  Eric G. Tucker serves as Norfolk's Assistant Director of Utilities.

  The leadership team manages more than 350 employees in eight divisions who work together to serve more than 800,000 customers.  The entire department prides itself on providing high quality customer service 24 hours a day, seven days a week.

  The Director's Office leads the department in providing the best possible value in water and wastewater services.  The group ensures that Norfolk Utilities satisfies its customers and meets or exceeds all federal and state water quality and environmental regulations.

  The Department not only serves the City of Norfolk, but also serves the Hampton Roads area as a regional water purveyor.  Norfolk provides quality drinking water to the Cities of Norfolk, Virginia Beach, and parts of Chesapeake, as well as US military installations.

  The department manages the Water Fund annual budget of $78,477,200 and the Wastewater Fund annual budget of $26,561,600.

  The office is located in the Granby Municipal Building, 400 Granby Street, Norfolk.  (click for a map)   To reach the Director's Office, call (757) 664-6701.

The Management Services Division works in close coordination with the Director’s Office. This division provides departmental administration by managing human resources, public relations and communications, special events, grants administration, training, and legislative tracking.

The team members act as liaisons between the department and its many customers, including residents, City Council, City management, employees, funding agencies, the media, and state and federal governments.

  The division is comprised of Management Services Administrator, Harry Kenyon; Management Analyst III (currently vacant); Public Information Specialist II, Jennifer Cauldwell; Personnel Specialist, Shanelle Benjamin; Support Technician, James Cabiness ; and Messenger/Driver, Earl Johnson.

   The Management Service staff is located at the Granby Municipal Building, 400 Granby St., Norfolk. To reach the Management Services Division, call 757-664-6701.

We are here to serve you!

EMERGENCY NUMBERS:

Water or Sewer Main Breaks (757) 823-1000

Customer Service (757) 664-6700

Miss Utility (Call Before You Dig)

1-800-552-7001