Welcome to Water Distribution
 The Water Distribution Division helps deliver high quality drinking water to our customers across the City and beyond by maintaining the complex system that transports water from our treatment plants to Norfolk homes, businesses and the fire hydrant on your street.
Our crews:
- Turn on water service for new customers,
- Repair water main breaks,
- Fix line leaks,
- Maintain water meters and fire hydrants,
and
- Oversee leak detection and cross connection
programs.
We are at your
service 24 hours a day, seven days a week. Call us at (757)
823-1000 if you notice:
- Water leaks,
- Low water pressure,
- Rusty water, or
- Odors in your water.
How Long Will It Take To Fix The
Problem?
We pride ourselves on fast response and repair.
Most repairs can be made quickly. However, some problems are
more complex and require more time to complete. Specifically,
some water repairs require digging up underground pipes or
excavating the water line.
In those cases, we must contact Miss Utility and order
utility markings to identify any other utility that might be in the
area. This process can take anywhere from 3 to 48 hours and is required by
State law in order to protect residents and the repair crew members.
For more information on the Division of Water Distribution, contact the Department of Utilities at (757) 823-1000.
 We are here to serve you!
|
| EMERGENCY NUMBERS: |
| Water or Sewer Main Breaks (757) 823-1000 |
| Customer Service (757) 664-6700 |
| Miss Utility (Call Before You Dig) |
1-800-552-7001
|
|
