The Department of Utilities' Wastewater Division ensures that wastewater in Norfolk is managed effectively to protect our residents' health, safety, and quality of life.

This division maintains and repairs the system that takes wastewater away from Norfolk homes, businesses, and facilities, and conveys it to wastewater treatment plants that are operated by the Hampton Roads Sanitation District Commission (HRSD). 

  The Wastewater Division is made up of 88 employees who are at your service 24 hours a day, 7 days a week, 365 days a year.

The Wastewater Division maintains the wastewater collection system, also known as the sanitary sewer system, which includes 126 wastewater pump stations and 867 miles of wastewater mains.

If you're experiencing problems with the wastewater system serving your home or business, call us at (757) 823-1000 . Please call the Department of Utilities before calling a plumber, as your wastewater problem may be in the City infrastructure, not your private plumbing. A Wastewater employee can determine if you need plumbing services. Wastewater crews can not work on your home or business’ private plumbing system.

  How Will You Know You Need a Sewer Repair?

The system in your area may need a repair if you detect:  

• Gray water coming from the clean-out box

• Inability to flush toilets

• Gray water in the street with an odor

• Pavement cave in with gray water

• Strong odor coming from a wastewater pump station

Featured Wastewater Links:

Trash the Fat-The FOG problem in Norfolk

Water and Sewer Fees

Report a Sewer Main Break

HRSD

We are here to serve you!

EMERGENCY NUMBERS:

Water or Sewer Main Breaks (757) 823-1000

Water Turn On/Turn Off (757) 664-6700

Miss Utility (Call Before You Dig)

1-800-552-7001