Department of Utilities

• Home Page/Emergency Numbers/E-Mail

• Customer Service/Water Accounts
• Payment Options for Your Utility Bill
• Pay in Person Sites
• Mail Your Payment To:
• Payment Drop Box Locations
• Pay With a Major Credit Card
• By Telephone to Official Payments Corporation (they will charge a convenience fee)
• On the Web - Official Payments Corporation       (they will charge a convenience fee)
• Water and Sewer Fees (Rate Information)
• Get Bill Paying Assistance
• Lifeline (financial relief for qualified Norfolk water customers)
• Application for Lifeline Assistance (pdf:98KB)
• Map to Granby Municipal Bldg., 400 Granby St.
• Start or Stop Water Service
• Report a High Bill
• Receive a Duplicate Utility Bill
• Report a Leak Repair
• Report Low Water Pressure
• Report a Water/Sewer Main Break
• Report a Leaking/Damaged Fire Hydrant
• Request a Drinking Water Quality Test
• Request a Presentation
• How to Read Your Water Meter and Detect Leaks
• List of Services
• Customer Services and Division of Water Accounts Home Page

• Operational Services
• Water Distribution (Water Leaks/Low Pressure/Water Meters/Fire Hydrants)
• Waste Water (Sewer Problems/Repairs)
• Water Main Breaks & Sewer Main Backups
• Report a Water/Sewer Main Break
• Water and Sewer Fees
• Operational Services Home Page

• Reservoirs/Recreation
• Living Norfolk's Reservoirs - Frequently Asked Questions
• Shoreline Protection (Bulkheads & Piers)
• Reservoir Contruction Authorization Permit Application (pdf:51KB)
• Sample Erosion Control Plan (pdf:1,610KB)
• Sample Narrative (pdf:6KB)
• Bulkhead Plans (pdf:161KB)
• Rip Rap Plans (pdf:119KB)
• Pier Plans (pdf:133KB)
• Boat Storage Ramp Plans (pdf:17KB)
• City Codes for Encroachments and Boating (pdf:27KB)
• Army Corps of Engineers Joint Permit Application (pdf)
• Watershed Protection
• Establishing a Lawn
• Soil Testing
• Virginia Cooperative Extension office
• Fertilizer
• Calculate Fertilizer Application
• Herbicides
• Insecticides
• Aeration
• Mowing
• Recycling
• Fishing & Boating
• Boat Permit Application (pdf:58KB)
• Summary of Code Changes
• City Codes for Encroachments and Boating (pdf:27KB)
• Fishing Stations
• Map to 400 Granby Street
• Yearly Sunrise/Sunset Times
• Daily Sunrise/Sunset Times
• Fish Found in Reserviors
• Directions To Fishing Stations
• Lake Whitehurst
• Lake Smith
• Western Branch Reservoir
• Lake Prince
• Little Creek Reservoir
• Lake Burnt Mills
• Boat Permits - Rate Schedule
• Fishing Maps (bathymetric maps)
• Lake Smith (pdf:385KB)
• Lake Lawson (pdf:297KB)
• Little Creek Reservoir (pdf:124KB)
• Lake Whitehurst (pdf:273KB)
• Lake Prince (pdf:428KB)
• Western Branch Reservoir (pdf:100KB)
• Lake Burnt Mills (pdf:301KB)
• Reservoir Elevations & Storage
• Current Graphs
• Reservoir Storage Map
• Informational Brochures
• Norfolk Reservoir System (pdf:509KB)
• Landscaping in the Reservoir System (pdf:1,720KB)
• A Second Life for Trees in Lakes (pdf:85KB)
• Summary of Water Supply Code Changes
• Lake Smith Water Level Management Plan
• Lake Smith/Lake Lawson Watershed Initiative
• Map of the Lake Smith & Lake Lawson watershed
• Links Page
• Organizations
• Government (U.S. & Canada)
• General Aquatic
• General Biology & Ecology
• Plants
• Algae
• Fish & Reptiles
• Insects
• Birds
• Water Resources Home Page

• Public Information
• Reports Available On-line
• Departmental Annual Report (pdf:8,499KB)
• Annual and Quarterly Water Quality Reports
• Departmental Monthly Reports
• Fight The Fat
• How Do Sewer Backups Form?
• Prevent Blockages and Backups
• Must-Know Info For Businesses
• Water Conservation Tips
• Prepare for Winter
• Current Water Quality Reports
• Awards and Accomplishments
• Request a Presentation, Display, or Class Room Visit
• Public Information Home Page

• Engineering & Planning
• Capital Improvement Program: Water & Sewer
• Miss Utility
• What Do the Colors Mean (pdf:22KB)
• Miss Utility Web Site
• "Miss Utility Law" - Virginia State Corporation Commission
• Standard Construction Details
• Standard Detailed Drawings
• Neighborhood Engineering Construction Projects
• RFP/Bid Information
• Current and Recently Closed RFPs and Bids
• Information and Requirements on Responding to Current Bids and RFPs
• Presenters Information Sheet
• Mission Statement
• Goals and Objectives
• Norfolk Modifications to the 3rd Edition of the HRPDC Regional Standards
• Monthly Report Outline
• Sewershed Investigation Guidance Manual (pdf:7,007KB)
• Standard Design Criteria Manual
• Design Criteria Manual (pdf:2,217KB)
• Design Checklists (pdf:1,323KB)
• Const Inspection Checklists (pdf:1,103KB)
• Supplemental Specifications (pdf:1,336KB)
• Supplemental Standard Details (pdf:2,471KB)
• Engineering Home Page

• Water Quality
• Water Quality Problems - Frequently Asked Questions
• My Water Appears to be Brown and Rusty
• My Water has a Bad Taste or Odor
• My Water has White Particles
• My Water is Milky Looking
• Pink Staining of Plumbing Fixtures
• I have a Well on my property. Can I get the Water Tested?
• Water Quality Reports
• 2006 Consumer Confidence Report (pdf:907KB)
• Moores Bridges Water Treatment Plant Reports
• 37th Street Water Treatment Plant Reports
• Compounds Tested For In Your Drinking Water
• Water Quality Terms
• Chloramine Information
• Well Water Testing
• Request a Drinking Water Quality Test
• Water Quality Links
• Water Quality Home Page

• Water Production Services
• Water Treatment Process
• Treatment Plant Tours - No Longer Available Due to Security Reasons
• Moores Bridges History
• Water Production Services Home Page

• Technology Services
• Mission Statement
• Core Services
• Philosophy
• Strategic Direction
• Production Control Systems
• Business Applications
• Desktop Support
• Technology Services Home Page

• Additional Information
• Sample Bill
• Contact Us
• Utilities Divisions
• Director's Office
• Water Accounts/Customer Service
• Waterworks
• Water Production
• Water Quality
• Water Resources
• Operations
• Engineering
• Technology
• Accounting/Budget
• Management Services
• Mission/Vision/Values
• Moores Bridges History
• Send Us Your Suggestions and Comments