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Utilities - Water Accounts  
& Customer Service  

   Report a High Bill

At Norfolk's Department of Utilities, we strive to accurately record all water and sewer usage and to bill our customers correctly.  If you have received a bill that you believe is in error, please complete the following information and then submit the form.  We will investigate your complaint and let you know what we find within two business days.   We apologize for any inconvenience, and appreciate your cooperation.

You may also call us between 7:30am - 4:30pm Monday through Friday at (757) 664-6700.


   Please Complete the Following

(all fields in red are required)

HRUBS Account Number:   -

Name on Account:            

Service Address:              

Apartment No/Unit No:      

Norfolk, VA  Zip Code:       

Date of Bill in Question (mm/dd/yyyy):  

Comments or Notes:

The following information is needed so we may contact you to discuss your inquiry and to inform you of our findings.  It will not be shared or disclosed with anyone except in relation to your inquiry.

Your Name:                    

(if different from name on account) 

Your Daytime Phone # :    

Your E-mail Address:      


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Please review the information you have entered above for accuracy and completeness, and make any changes necessary.  When you're ready, please submit the form.  Thank you for your cooperation.

  


If you prefer, you may also call us between 7:30am - 4:30pm Monday through Friday at (757) 664-6700.


 We are here to serve you!  

EMERGENCY NUMBERS:
Water or Sewer Main Breaks (757) 823-1000
Customer Service (757) 664-6700
Miss Utility (Call Before You Dig)
1-800-552-7001


 
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810 Union Street, Norfolk, VA. 23510 757-664-4000