Understanding Your HRUBS Bill
Water and Sewer Rate Information
Updated July 1, 2009
The following charges from the Department of Utilities appear on your HRUBS bill.
Water Fee
The water fee is based on water consumption. The charge covers the cost of water treatment and maintaining operational facilities and water infrastructure. Norfolk residential and business water customers pay the following rate:
- $3.74 per hundred cubic feet (CCF)
- 1 CCF = 748 gallons
Wastewater Collection Fee
The wastewater collection fee is based on water consumption. This fee covers the cost of maintaining the sewer lines that transport your wastewater (sewage) from your home to the Hampton Roads Sanitation District (HRSD) for treatment. (The wastewater collection fee is not part of the wastewater treatment fee charged by HRSD.) Norfolk wastewater customers pay the following rate:
- $3.01 per hundred cubic feet (CCF)
- 1 CCF = 748 gallons
For questions regarding charges from the Department of Utilities, please contact Customer Service at 757-664-6700.
Wastewater Treatment Fee
The wastewater treatment fee is charged by the Hampton Roads Sanitation District (HRSD). This fee covers wastewater treatment and maintaining operational facilities and infrastructure. The wastewater treatment fee is charged at the following rate:
- $2.52 per hundred cubic feet (CCF) or $0.25 per day, whichever is greater
- 1 CCF = 748 gallons
For questions regarding the wastewater treatment fee, please contact HRSD at 757-460-2491.
Service Charge
The service charge is an administrative charge to fund meter reading and the printing and mailing of the HRUBS bill. This fee is charged to all residential, commercial, industrial and institutional water customers who pay the Norfolk retail water rate. The service fee is charged at the following rate:
The following charges from the Department of Public Works also appear on your HRUBS bill.
The Refuse Disposal fee is charged by the Department of Public Works. This fee covers refuse pick up and transportation to the Southeastern Public Service Authority (SPSA) for residents and some businesses. The refuse disposal fee is charged at the following rate:
Refuse Collection and Disposal |
Per Day Rate |
Average Monthly Rate |
| Residential |
$0.888 |
$27.01 |
| Business 1 time per week |
$1.940 |
$59.00 |
| Business 5 times per week |
$4.808 |
$146.24 |
| Combined Commercial & Residential |
$2.828 |
$86.01 |
Multiple Residential 5 or more (Charged per container, not by unit) |
$1.488 |
$45.27 |
The stormwater fee is charged by the Department of Public Works. This fee funds the Environmental Stormwater Management Program. Residents are billed at a flat rate. Fees for non-residential properties are based on a property's contribution to storm water runoff. The runoff contribution is determined according to a property's amount of impervious area (impenetrable surfaces such as concrete and asphalt that do not allow storm water to infiltrate). The current stormwater fee is as follows:
- $0.274 per day for residential customers
- $0.188 per day per 2,000 square feet of impervious area for non-residential customers
For questions regarding the Refuse Disposal and Stormwater Fees, please contact Public Works:
Refuse Disposal Fee: 757-441-5813
Stormwater Fee: 757-664-4633
<Click Here> for a detailed view of your HRUBS bill.
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| EMERGENCY NUMBERS: |
| Water or Sewer Main Breaks (757) 823-1000 |
| Customer Service (757) 664-6700 |
| Miss Utility (Call Before You Dig) |
1-800-552-7001
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