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Utilities - Water Accounts  
& Customer Service  

Start or Stop Water Service

  To begin receiving water service, or to turn off existing service, please call the Customer Service division at (757) 664-6700.  Our customer service hours are 7:30am to 5:00pm Monday through Friday, except holidays.

  Please give us at least 24 hour notice for service requests.  Requests for service changes received before 4:30pm will be handled the next business day.

  Please contact Customer Service at (757) 664-6700 for more information.


 We are here to serve you!  

EMERGENCY NUMBERS:
Water or Sewer Main Breaks (757) 823-1000
Customer Service (757) 664-6700
Miss Utility (Call Before You Dig)
1-800-552-7001


 
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810 Union Street, Norfolk, VA. 23510 757-664-4000