Become a Public Safety Telecommunicator

It takes a highly motivated, multi-tasking and dedicated individual to meet our day-to-day challenges when it comes to serving anyone within the jurisdictional boundaries of the city of Norfolk.

Being the link between Public Safety personnel and our callers in need can be very exciting and rewarding to the right individual who is striving to take that one extra step in making a difference in the City of Norfolk.

Basic Requirements

The following must be attached and turned in with your application:

  • DD-214 Long form (If military)
  • Photocopy of a birth certificate that shows you are 18 YOA (That's dispatcher talk for "year of age")
  • Photocopy of High School Diploma or G. E D
  • United States Citizen - VCIN (Virginia Criminal Information Network) certification requires you to be a citizen of the United States or have lived in the United States for ten consecutive years.

Automatic Disqualifications

(If none of these items apply to you, please submit your application.)

Criminal Convictions

  • Any Felony, Class 1 or Class 2 Misdemeanor conviction
    • With the exception of first offense Driving under the Influence and some traffic offenses.

Drug Usage

  • Any use of any opiates (heroin, morphine, methadone, etc.) or any illegal hallucinogen (e.g. LSD, MDZ, etc.
  • Any substantiated illegal act, including the possession, sale, manufacture or distribution of any narcotic, controlled substance or dangerous drug, as defined by state, or federal law, except the use of marijuana, which is evaluated on the frequency of use.
  • Excessive use of marijuana e.g, more than ten times within one year.
  • Any use of marijuana or hashish or illegal steroids within the six months before submitting an application or any time thereafter.
  • Use of illegal steroids or cocaine will be evaluated on a case by case basis.


  • Bad conduct discharge from the military
  • Dishonorable discharge from the military

Note: Other disqualifiers may also apply. Call Human Resources at 757-664-4486 for a complete description


You must successfully complete and/or pass the following steps:

  • Background Investigation - Entails obtaining and verifying information in regards to prior employment, other public safety agencies you have applied too, drug use, personal references, criminal records, Division of Motor Vehicle records, and credit records
  • Online Application - You must have a Completed Online Application on file (with all relevant documents attached) before you can proceed with the application process, please be thorough and accurate when completing you application.
  • Oral Review Board - Candidates are interviewed by a panel of department personnel to determine their qualifications based on questions about their desire to become a Telecommunicator and clarification of responses given on their applications.

Conditional Employment Screening

(Meaning you will be offered the job contingent on passing the following:)

  • Drug screening
  • Hearing examination
  • Psychological examination


Visit our After You Are Hired page for more information.