Water Accounts

The Division of Water Accounts is responsible for providing quality assistance to our customers by:

  • Researching and resolving customer concerns and questions regarding HRUBS bills, payments, and other account information
  • Confirming repairs and determining eligibility for bill adjustments
  • Establishing payment arrangements and advising customers on financial assistance options
  • Establishing and terminating water and wastewater services
  • Completing work order field actions
  • Maintaining and billing wholesale meter sites for Virginia Beach, Chesapeake, and local military installations
  • Maintaining, reading and billing Norfolk residential and business customer accounts

Helpful Resources

For more information, contact the Department of Utilities at 757-664-6700.