Human Services

Human Services Building - 741


The Department of Human Services is committed to improving the lives of children, families, and communities through comprehensive services that support the well-being of Norfolk citizens.


All citizens are productive, self-supporting, and live in a healthy, nurturing, and safe community.

  1. Individual & Family Services
  2. Benefit Programs
  3. Juvenile Services
  4. Education & Workforce
  5. Local Programs

Individual & Family Services

Adult Services

Report an incident of suspected abuse or neglect to Adult Protective Services. Assistance with nutrition, medical needs and nursing home care.

Children's Services

Report abuse or neglect of a child to Child Protective Services.

Children's Services Act (CSA)

Services for at-risk youth and their families are purchased from a single state pool of funds.

Family Support

Prevention services are voluntary services offered to strengthen families and improve child well-being.


The Fatherhood Development Group brings fathers of all ages together to share their stories and support one another while gaining new insight into the challenges of responsible parenting.

Foster Care & Adoption

Adopt a child or become a foster family.

Independent Living

The Independent Living Program (ILP) assists foster care youth ages 14 to 21 in developing the necessary skills to make the transition from foster care to adulthood.

Kinship Care

Kinship Care is the full-time care, nurturing and protection of children by relatives, members of their tribes or clans, godparents, stepparents, or any adult who has a kinship bond with a child. The purpose of the Kinship Navigator Program is to bring awareness to and further expand support to families providing kinship care.