The City of Norfolk's Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.
Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.
Program Conditions
- Up to $2,000 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
- Households will not be required to satisfy outstanding amounts as a condition of eligibility.
- Payments will not exceed three consecutive months.
Qualifications
To qualify, you must have:
- Water services in Norfolk.
- A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
- All household income must be verified.
| Household Size (People) | Annual Income |
|---|
| 1 | Up to $39,700 |
| 2 | Up to $45,400 |
| 3 | Up to $51,050 |
| 4 | Up to $56,700 |
| 5 | Up to $61,250 |
| 6 | Up to $65,800 |
| 7 | Up to $70,350 |
Applications
Applications may be obtained by the following means:
A full disclosure of your information and including your verifications will speed up the process.