The City of Norfolk's Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.
Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.
Up to $2,000 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
Households will not be required to satisfy outstanding amounts as a condition of eligibility.
Payments will not exceed three consecutive months.
To qualify, you must have:
Water services in Norfolk.
A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
All household income must be verified.
Household Size (People)
Up to $39,700
Up to $45,400
Up to $51,050
Up to $56,700
Up to $61,250
Up to $65,800
Up to $70,350
Up to $74,850
Applications may be obtained by the following means: