The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.

Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.

Accepting Applications January 21, 2020

Program Conditions

• Up to $500 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
• Households must satisfy outstanding water payment amount above $500 as a condition of eligibility.
• Payments will not exceed three consecutive months.
• Program Fact Sheet

Qualifications

To qualify, you must have:

• Water services in Norfolk.
• A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
• All household income must be verified.

Applications

Applications may be obtained by the following means:

• Call 757-664-6035
• Download and complete your application online (PDF), print it out, and send to the mailing address listed at the bottom of the form
• Pick up an application at any Department of Human Services or Department of Utilities location.

A full disclosure of your information and including your verification’s will speed up the process.