The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.
Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.
Accepting Applications January 21, 2020
Program Conditions
- Up to $500 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
- Households must satisfy outstanding water payment amount above $500 as a condition of eligibility.
- Payments will not exceed three consecutive months.
- Program Fact Sheet
Qualifications
To qualify, you must have:
- Water services in Norfolk.
- A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
- All household income must be verified.
Applications
Applications may be obtained by the following means:
A full disclosure of your information and including your verification’s will speed up the process.
Household Size (People) | Annual Income |
---|
1 | Up to $44,450 |
2 | Up to $50,800 |
3 | Up to $57,150 |
4 | Up to $63,450 |
5 | Up to $68,550 |
6 | Up to $73,650 |
7 | Up to $78,700 |