Emergency Utility (Water) Payment Program

The City of Norfolk's Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.

Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.

Program Conditions

  • Up to $2,000 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
  • Households will not be required to satisfy outstanding amounts as a condition of eligibility.
  • Payments will not exceed three consecutive months.


To qualify, you must have:

  • Water services in Norfolk.
  • A copy of a utility bill statement showing a shut-off notice or arrears payments notification.
  • All household income must be verified.
Household Size (People)Annual Income
1Up to $39,700
2Up to $45,400
3Up to $51,050
4Up to $56,700
5Up to $61,250
6Up to $65,800
7Up to $70,350
8Up to $74,850


Applications may be obtained by the following means:

A full disclosure of your information and including your verifications will speed up the process.