The City of Norfolk’s Emergency Utility Water Payment Program helps eligible residents avoid disruption of service.
Norfolk Department of Human Services will provide a one-time payment to help low-income households prevent the disconnection of water due to non-payment, and to maintain a safe and healthy environment for Norfolk Households who meet eligibility requirements.
Accepting Application January 21, 2020
Up to $500 per fiscal year (July 1 to June 30) will be paid in the form of a non-refundable payment to Hampton Roads Utility Billing Service (HRUBS) on your behalf.
Households must satisfy outstanding water payment amount above $500 as a condition of eligibility.
Payments will not exceed three consecutive months.