Requests

Out of an abundance of caution, the Department of Public Works’ Waste Management Division is asking residents to follow the trash set-out guidelines below. Adhering to these practices will help keep refuse collectors safe and mitigate the spread of contamination amidst COVID-19.

  • Do not overflow cans and ensure that trash can lids are fully closed.

Following this practice will allow refuse collectors to pick-up refuse from the collection truck and eliminate physically handling refuse and contamination. Thank you!


Make a Request

  • Request an additional container or container repair.
    • Due to COVID-19 and City facilities being closed to the public, residents may come to the Waste Management facility located at 1176 Pineridge Road between 8:30 a.m. and 4:30 p.m. to pick-up/exchange containers. They will be greeted at the front door by a Waste Management employee. Residents will be directed to wait outside under a covered entrance while staff print the work order and make a copy of the resident’s driver’s license. Staff will return the license to the resident and direct them to drive around to the back of the Administrative building. Residents will be met by another Waste Management employee and the container serial number will be recorded and the resident will sign the work order.
  • Request a bulk waste collection (request must be received no later than 3:00 p.m. on the day before collection).