Together, Lime and the City of Norfolk decided to pause service during the Covid-19 crisis. Working with the City, Lime has made some changes designed to keep you safe:
- Lime has instituted a series of new operating procedures designed to keep you safe during this time, including new sanitation and vehicle maintenance. However, we ask that you ride solo, stay socially distant as you ride, and wear gloves and a mask.
- Please do not ride on sidewalks downtown. As a reminder, for streets with speed limits above 25MPH, you must ride scooters in a bike lane or on a sidewalk. Scooters must be ridden on streets with speed limits 25MPH or below and are not allowed to be ridden on the sidewalks, including downtown.
- In the coming weeks, you will notice a series of designated parking spaces in the app. These are parking corrals -- if you see one, please end your ride there. These are designed to keep the downtown area safer and more orderly as we continue to social distance.
How Do I Find a Scooter Near Me
To find a Lime near you, simply open the Lime app. You’ll automatically be taken to the map screen, showing all available Lime vehicles in your area. If you don’t see any vehicle icons displayed on the map, zoom out to search a wider area.
Download the App
How Do I Unlock a Lime to Ride
To unlock a Lime scooter, simply open the Lime app and tap on the "Ride" button at the bottom of the screen. From here, either scan the QR code using your phone’s camera or manually enter the 6-digit vehicle code located beneath the QR code.
Do I Have to Wear a Helmet
The City of Norfolk recommends you wear a helmet at all times when riding Lime.
Where Can I Ride Lime
Electric scooters share the same rights of the road as an adult cyclist. Riders must obey all traffic signals, including riding in the same direction as traffic.
As a reminder, for streets with speed limits above 25MPH, you must ride scooters in a bike lane or on a sidewalk. Scooters must be ridden on streets with speed limits 25MPH or below and are not allowed to be ridden on the sidewalks, including downtown.
Be extremely careful near light rail tracks and heavy rail crossings and cross them in a perpendicular fashion similar to what a cyclists would do. Always be on the lookout for road hazards and keep a safe distance from parked or moving vehicles on city streets.
How Much Does a Lime Scooter Cost to Rent
Lime scooter pricing is $1.00 per ride to unlock a scooter and $0.32 per minute of use.
For example a 5 minute short trip would cost a total of $2.60 or 10 minute trip would cost $4.20 total and be charged to the credit card info that was used to open your Lime account using your phone app.
Does Each Scooter Have a Docking Area or Dedicated Place to Park
No, this e-scooter program is considered dockless and scooters will be left in convenient locations for daily use.
Riders will be responsible for parking them in designated parking spaces (parking corrals) or properly along the curbs and edges sidewalks without interfering with pedestrian or handicap access.
No scooters are to be parked in city streets.
Major issues can be reported to Lime using the Customer Support Form, at 1-888 -546-3345 or emailed to email@example.com. We appreciate your patience and understanding as both riders and deployment teams learn and optimize the best places to park e-scooters.
Where Do I Leave My Scooter Once I Have Ended My Ride
You can leave your Lime in designated parking spaces (parking corrals), near any public bike rack around the city or curbside. Do not block sidewalks or pedestrian curb ramps. Check out this video for a step by step tutorial. https://youtu.be/Qb2s8A1KnRQ
How Do I Use Lime If I Do Not Have a Smartphone and/or Credit Card
Lime has PayNearMe and a text-to-unlock feature. If eligible, you can join Lime Access to receive discounted pricing ($0.50 to unlock, $0.07 per minute) Visit https://www.li.me/community-impact to sign up and learn more information about Lime’s Access Program.