E-Scooters & E-Bikes

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Electric Bike Share Program Launched June 7, 2021

The City of Norfolk announced a new electric bike share program with Lime that will provide up to 500 e-bikes as part of a new five-year contract.

Lime provides bike service and scooter service through the same app, so anyone who wants to rent a bike can find one in the same place as the scooters. The bikes require riders to lock and unlock before starting and ending their trip. 

Lime slowly deployed e-bikes in the City at the beginning of June 2021 and have increased supply based on ridership trends and community demand. As with scooters, riders must be 18 of age to use an e-bike.

How Do I Find an E-Scooter or E-Bike Near Me?

To find a Lime vehicle near you, simply open the Lime app. You’ll automatically be taken to the map screen, showing all available Lime vehicles in your area. If you don’t see any vehicle icons displayed on the map, zoom out to search a wider area.

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How Do I Unlock a Lime Vehicle to Ride?

To unlock a Lime vehicle, simply open the Lime app and tap on the "Scan" button at the bottom of the screen. From here, either scan the QR code using your phone’s camera or manually enter the 6-digit vehicle code located beneath the QR code.

Do I Have to Wear a Helmet?

The City of Norfolk recommends you wear a helmet at all times when riding Lime.

Where Can I Ride a Lime Vehicle?

Electric scooters and bikes share the same rights of the road as an adult cyclist. Riders must obey all traffic signals, including riding in the same direction as traffic.  

Motorized scooters and bikes belong on the street. They are not allowed to be ridden on sidewalks unless required for mobility assistance. 

Be extremely careful near light rail tracks and heavy rail crossings and cross them in a perpendicular fashion similar to what a cyclists would do. Always be on the lookout for road hazards and keep a safe distance from parked or moving vehicles on city streets.

How Much Does a Lime Vehicle Cost to Rent?

Lime pricing is $3.00 per ride for the first 6 minutes then $0.32 per minute after. This price applies to e-scooters and e-bikes.

Does Each Vehicle Have a Docking Area or Dedicated Place to Park?

These vehicles are considered dockless. However, the City of Norfolk has implemented several parking corrals in downtown as designated parking spaces for the Lime scooters and e-bikes. The locations of these parking corrals can be found in the Lime app and are labeled on the map with a "P".

Riders are responsible for parking their vehicle in designated parking corrals. If a corral is not present, please park the vehicle out of the street and along the edge of the sidewalk. Please do not park in front of building entrances or interfere with pedestrian or handicap access. E-bikes can be locked at public bike racks. No Lime vehicles are to be parked in city streets unless a designated parking corral is present.

The Lime team deploys both e-scooters and e-bikes in the parking corrals as well as at other convenient locations outside of downtown for daily use.

Major issues can be reported to Lime using the Customer Support Form, at 1-888 -546-3345 or emailed to support@li.me. We appreciate your patience and understanding as both riders and deployment teams learn and optimize the best places to park e-scooters.

Where Do I Leave My Lime Vehicle Once I Have Ended My Ride?

You can leave your Lime e-scooter or e-bike in a designated parking corral downtown, near any public bike rack around the city or at the edge of the sidewalk. Do not block sidewalks or pedestrian curb ramps. Check out this video for a step by step tutorial. https://youtu.be/Qb2s8A1KnRQ

How Do I Use Lime If I Do Not Have a Smartphone and/or Credit Card?

Lime has PayNearMe and a text-to-unlock feature. If eligible, you can join Lime Access to receive discounted pricing ($0.50 to unlock, $0.07 per minute) Visit https://www.li.me/community-impact to sign up and learn more information about Lime’s Access Program.

Data Resources

View the Scooters & Bikes dataset in the Norfolk Open Data portal.

E-Scooter Survey Results

Download results (PDF) from the February 2020 e-scooter survey. 

For additional information on the e-scooter survey, please visit Let's Talk Norfolk.

Scooter and Bike Safety Tips

Download the Scooter Safety Rack Card and download the Bike Safety Rack Card for tips on how to be safe while riding Lime vehicles in Norfolk.