Report a Problem

For Water and Sewer Emergencies Call Us Directly at 757-823-1000.

(Non-emergencies call 757-664-6700)


Speak to a live operator 24-hours a day, 365 days a year. Utilities repair teams are on call 24/7 to respond to water and wastewater emergencies. 

If you detect the following, please call us first:

  • Inability to flush toilets
  • Gray water coming from the clean-out box
  • Gray water in the street with an odor
  • Pavement cave in with gray water
  • Strong odor coming from a wastewater pump station
  • Water main breaks
  • Water leaks
  • Low water pressure
  • Rusty water
  • Odors in your water

Before You Call a Plumber, Call Us.

As a service to our customers, Norfolk Utilities will send a crew to your address. The crew will clear the stoppage from the cleanout at your property line to the City’s main line at no cost to you. Norfolk Utilities can clear only municipal lines and cannot work on your private plumbing. If they have cleared the line from your cleanout to the sewer main and the stoppage continues, the blockage is located in your private line. In that case, you will need to call a plumber. who_to_call

How Long Will It Take To Fix The Problem?

We pride ourselves on fast response and repair. Most repairs can be made quickly. However, some problems are more complex and require more time to complete. Specifically, some water repairs require digging up underground pipes or excavating the water line.

In those cases, we must contact Miss Utility and order utility markings to identify any other utility that might be in the area. This process can take anywhere from 3 to 72 hours and is required by State law in order to protect residents and the repair crew members.

Prevention is Key

Help stop the problem before it starts. Click below to learn how you can help. 

  • Keep Fats, Oils and Grease (FOG) out of your drains to prevent wastewater backups in your homes pipes. Learn more about keeping FOG out of your pipes