St. Paul's COVID-19 Resource Guide
Important COVID-19 Community Messages
Please click on the links provided for information on resources available to your family during this time. The Resource Guide will be updated regularly.
If your organization would like to make changes or add a resource, contact Zubin Adrianvala at Zubin.Adrianvala@Norfolk.gov.
Important: If you didn’t file taxes, visit the IRS Non-Filer Website to enter your payment information.
COVID-19 Crisis: Tenant Rights
All City of Norfolk facilities are closed to the public until further notice. The closings include recreational centers, libraries, MacArthur Memorial, Nauticus, the Virginia Zoo, DMV Select, Commissioner of the Revenue, and the Treasurer’s Office located in City Hall. City leaders will continue to actively monitor COVID-19 and assess city operations based on developments.
Norfolk Alert is a resource that can be used to keep updated on COVID-19 developments. The website can be used to sign up for City updates. Also, the MyNorfolk app can be downloaded to individual’s phones from their App. Store
To view the latest COVID-19 update, please visit this link.
NRHA COVID-19 Resident Hotline: 757-314-4200, leave a message on the hotline and a staff member will return your call within 24 business hours.
Norfolk Public Schools Grab-n-go meals are being provided from 11 a.m.-1 p.m. during weekdays only. Food Site locations are: Azalea Gardens Middle, Booker T. Washington High, Camp Allen Elementary, Coleman Place Elementary, James Monroe Elementary, Lake Taylor School, Norview Elementary, OceanAir Elementary, P.B. Young Elementary, Southside STEM Academy at Campostella, St. Helena Elementary, and Suburban Park Elementary.
Beginning May 11th, the schedule will change to Mondays, Wednesdays, and Fridays 11 a.m. - 1 p.m. and include 5 extra sites: Tidewater Park Elementary, Tanners Creek Elementary, Ocean View Elementary, Little Creek Primary, and Crossroads School.
- The national nonprofit No Kid Hungry texting hotline: Free meals for your kids, text Food or Comida to 877-877 to receive emergency food distribution sites in your neighborhoods.
- Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.
- St. Mary’s Soup Kitchen – Carry out: 12:15-1:30, Monday, Wednesday, Thursday and Friday
- St. Mary’s Healthy Food Pantry Program: Monday, Wednesday, and Thursday 9:30am - 12pm
- The Y on Granby (Foodbank)
- Tuesdays 5:30-7:30pm
- Fridays 9:00am-11:00am
2901 Granby Street, Norfolk, VA 23504
- Foodbank’s Mobile Pantry Program: Mon-Thur 9:00–12:00 pm and 5:00-7:00 pm.
- Hunton YMCA: Grab and Go Meals served Monday through Thursday 9 AM to 12 PM
- Norfolk Grocery Runs will coordinate and deliver groceries to the elderly and those with underlying health condition such as diabetes, asthma and lung, heart and liver disease. Individuals looking for help can call 757-598-1480, CoronaAid757@gmail.com or visit bitly.com/coronoaaid757 to fill out a form. Transactions will be digital (Venmo, PayPal, CashApp paid directly to the errand runner for reimbursement), and the delivery drop-offs will be at the door with no physical interaction.
- A grassroots effort called #LoveYourNeighbor514 is also serving the elderly, autoimmune, homebound, and shut ins in our communities around Norfolk and are partnered with the Next Door app’s Shopping for Neighbors program. Contact 757-447-2755. More details here.
- Save a Lot (720 Church St): 8 a.m. to 10 p.m
- Walmart: Most Walmart locations will be open from 6 a.m. to 11 p.m. until further notice.
- Kroger: Many Kroger locations are open from 7 a.m. to 10 p.m.
- Dollar General: All Dollar General locations will close one hour early at 9 p.m.
- Harris Teeter: Closing at 9:00 p.m. daily until further notice.
- Food Lion: 6 a.m. to 10 p.m.
- Fresh Market: 8 a.m. to 9 p.m.
- Norfolk Public Health Call Center 757-683-2745 M-Sat 8am-6pm & Sunday 11am-4pm.
- Environmental Health number is 757-683-2745, M-F 8:15-5pm. For calls about restaurant patron overage
- VDH 24/7 Hotline: 1-877-ASK-VDH3 (1-877-275-9343)
- To view the latest COVID-19 update, please visit this link.
All COVID-19 Drive-Thru Screening Locations have been closed until further notice. For Sentara’s latest update, click here.
- Members who need screening and testing to see if they are infected with the COVID-19 corona virus won’t be asked for the usual co-pay or other cost-sharing.
- Cost-sharing fees are waived for tele-medicine visits for any reason for the next 90 days, to help patients avoid contact with potentially infected people.
- Virginia Beach based Optima Health Plan, is waiving COVID-19 testing for employer-run plans it administers, unless the employer opts out.
- Cigna and United Health Group say they are supporting employer plans that decide to waive cost-sharing requirements.
- Health insurers also are suspending any prior authorization requirements they may have for patients seeking COVID-19 testing and have waived limits on early refills of maintenance medications.
- Anthem is waiving fees for COVID-19 diagnosis and other tele-medicine services for its individual, Medicaid and fully insured employer plans.
- Disaster Distress Hotline: 1-800-985-5990 Hours: 24/7
- SAMHSA National Distress Helpline: 1-800-985-5990
- National Suicide Prevention Hotline: 1-800-273-8255 Hours: 24/7
- Norfolk Community Services Board Warm Line: 757-664-6683 Hours: 8 a.m.-9 p.m.
- American Red Cross: Psychological First Aid: Supporting Yourself and Others During COVID-19
- Visit this link for help for help accessing free and low-cost therapy and mental health care at home.
On Monday, March 16, principals sent letters home to families explaining how they can access Learning in Place plans by grade level. Students’ and parents’/guardians’ access to these resources became available on Tuesday, March 17, on the NPS Learning in Place webpage. Families have been made aware that if they don’t have access to the Internet, they may obtain paper copies of their children’s Learning in Place plans at any of the following food service sites:
- Paper copies of the Learning in Place Plans are available for pickup on Tuesdays and Thursdays, 11 AM – 1 PM at one of the Grab-N-Go meal sites listed below.
NPS Grab-N-Go meal sites from 11-1 M-F (M,W,F only beginning May 11th):
- Azalea Gardens Middle (7721 Azalea Garden Road, 23518)
- Booker T. Washington High (1111 Park Avenue, 23504)
- Camp Allen Elementary (501 C Street, 23505)
- Coleman Place Elementary (2445 Palmyra Street, 23513)
- James Monroe Elementary (520 W. 29th Street, 23508)
- Lake Taylor School (1380 Kempsville Road, 23502)
- Norview Elementary (6401 Chesapeake Boulevard, 23513)
- Oceanair Elementary (600 Dudley Avenue, 23503)
- P. B. Young (543 E. Olney Road, 23510)
- Southside STEM Academy at Campostella (1106 Campostella Road, 23523)
- St. Helena Elementary (903 S. Main Street, 23523)
- Suburban Park Elementary (310 Thole Street, 23505)
Bus Delivery sites
- Titustown Recreation Center (7545 Diven St 23505) from 11:00 am – 11:30 am
- Huntersville Community Center (830 Goff St, 23504) from 12:00 pm – 12:30 pm
- Grandy Village Recreation Center (3017 Kimball Terrace, 23504) from 1:00 pm – 1:30 pm
Students with Section 504 Accommodation Plans are supported within general education classrooms and will have access to the same continuity of learning experiences as their peers. In most cases, Section 504 accommodations necessary in the classroom and school setting will not apply at home. However, parents are encouraged to communicate with their students’ teachers via email with questions regarding the application of specific accommodations to lessons and activities within the learning packets made available.
Parents unable to reach a student’s teacher or access materials and resources should contact the building Section 504 coordinator, typically the assistant principal, or they may also contact the building principal. Supports and services for students with disabilities will continue to be reviewed on an ongoing basis.
Teachers and Counselors are expected to maintain virtual office hours from 10 a.m. – 2 p.m. during the closure period. This means they will be checking their email for questions/comments during the closure. Phone conferences can be scheduled as well.
Norfolk Public Schools Learning in Place: It is imperative that students complete the Learning in Place plans so that students are on track when they return to school.
Free online learning by WHRO for PK to 12th grade: link.
This link has over 30 virtual field trips with activities and information for each.
- Hampton Roads Workforce Council. Assistance with finding jobs and helping those who are unemployed or furloughed. Norfolk office: 757-461-7537.
- Watch this video for instructions on how to apply for unemployment benefits:
- To turn in required documentation for Department of Human Services programs (SNAP, TANF, Energy Assistance, Senior Real Estate Tax Relief, Emergency Water Assistance, General Relief Burial, Unattached Child and Child Care) - Mail or drop off documents (9 a.m. – 4 p.m.): Norfolk Department of Human Services, Workforce Development Center, 201 E. Little Creek Road, Norfolk VA 23505
COVID-19 Economic Impact Payments
The payments, also referred to by some as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.
Important: Non-Filers: Enter Payment Info Here
Eligibility: U.S. residents will receive the Economic Impact Payment of $1,200 for individual or head of household filers, and $2,400 for married filing jointly if they are not a dependent of another taxpayer and have a work eligible Social Security number with adjusted gross income up to:
- $75,000 for individuals
- $112,500 for head of household filers and
- $150,000 for married couples filing joint returns
Taxpayers will receive a reduced payment if their AGI is between:
- $75,000 and $99,000 if their filing status was single or married filing separately
- $112,500 and $136,500 for head of household
- $150,000 and $198,000 if their filing status was married filing jointly
- Supplemental Security Income (SSI) recipients will receive automatic Economic Impact Payments directly from the Treasury Department.
- Treasury anticipates these automatic payments no later than early May.
- SSI recipients who have qualifying children under age 17, however, should not wait for their automatic $1,200 individual payment.
The Families First Corona virus Response Act of 2020 provides for the issuance of emergency benefits to current SNAP households based on a public health emergency declaration by the Secretary of Health and Human Services.
This provision applies ONLY to households CURRENTLY ENROLLED IN SNAP. The usual standards to evaluate eligibility remain in effect for those seeking to apply.
Under the Families First Act, the Virginia Department of Social Services will issue emergency benefits to most households currently receiving SNAP benefits. The emergency benefits will be provided for March and April 2020 and will increase the household’s current monthly allotment to the maximum monthly allotment for a household of that size. Current SNAP households that already receive the maximum monthly allotment for their household size are not eligible for emergency benefits.
Eligible recipients will receive a notice from the Virginia Department of Social Services.
Benefit Allotment by Household size
- 1 Person=194
- 2 Persons=355
- 3 Person=509
- 4 Persons=646
- 5 Persons=768
- 6 Persons=921
- 7 Persons=1018
- 8 Persons=1164
- 9 Persons=1310
- 10 Persons=1456
- NRHA - No late fees for March and April; Pausing eviction proceedings. NRHA Rent Updates.
- Evictions in Virginia are suspended for 21 days from March 18-April 8, 2020.
- Regional Housing Crisis Hotline: 757-587-4202.
- For Hampton Roads residents in need of shelter, case management and related services, and connections to community resources: 757-587-4202, Monday through Friday, from 8 a.m. to 7 p.m.
Has accessibility and availability of baby care items: Office hours: Mondays & Fridays from 10:00 am to 12:00 pm
- Clients can pick up diapers sizes newborn to pull-ups.
- They don’t have to be current clients and there are no requirements
- If a client’s Urban Baby worker is able to bring them to the office during that time, they will be able to pick up a pack of diapers for each child while supplies last.
- Case workers are not being permitted to come pick up diapers on behalf of their clients because our supplies are very limited
- Individuals are being served on a first come, first serve basis.
- If the client has another immediate baby need, our employee who is opening the office can try to find the resources in the CARES center to meet that client’s need on a case by case basis while supplies last as well.
Diaper Bank: Tuesday 4-6 p.m. and Saturday 12-2 p.m. at Emanuel Presbyterian Church 4700 Colley Avenue
- The Virginia State Corporation Committee has directed all electric, natural gas and water companies in Virginia to suspend service disconnections for 60 days. This includes Dominion Energy, Virginia Natural Gas and Hampton Roads Sanitation District (HRSD) whose bills are handled through the Hampton Roads Utility Billing Service (HRUBS).
- Dominion Energy will reconnect any residents whose services were disconnected. Halting shut offs.
- City of Norfolk has halted all water shut offs during this time.
- Cox Communication will not terminate internet service to any residential or small business who can’t pay due to disruptions from the pandemic.
For the next 60 days Cox is extending the following:
- Residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages will be automatically upgraded to speeds of 50 Mbps.
- For those tiers, Cox is extending its Cox Complete Care remote desktop support at no charge to residential customers with remote helpdesk and assistance for loading new applications they may need to use during this time like online classroom support applications and web conferencing services.
- In addition to the above, an upgrade to our Essential customers from 30 Mbps to 50 Mbps, originally planned for later in the year, will be deployed.
- Not terminate service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic;
- Waive any late fees that any residential or small business customer incur because of their economic circumstances related to the coronavirus pandemic;
- Open Cox WIFI hotspots to help keep the public connected in this time of need.
- T-Mobile is offering reduced rate hotspots.
- AT&T is halting data caps.
- United Way of South Hampton Roads Relief Fund: Coronavirus Response Hotline A hotline to allow anyone to enter into our coordinated network of resources (via the Unite Us platform) so that we can connect individuals to more easily access resources including housing, utility assistance, food, and mental health counseling. The number is (757) 858-7777
- HOPES 757-446-0366 if you have any COVID-19 questions or concerns.
- CoronaAid 757 (assistance with groceries, medical supplies, and physical/mental health check-ins): call (757) 598-1480.
- American Red Cross website for information on disaster preparedness during COVID-19.
Connect2Compete support efforts activated. Connect2Compete is Cox’s low-cost internet product for families with school-aged children who are enrolled in low-income assistance programs. To ensure digital equity for students without internet at home, these changes intend to help families with online learning at home.
For a limited time, first month of free service has also been introduced for new Connect2Compete customers. Offering increased speeds, a free month for new customers and advanced services to our Connect2Compete customers will especially help families keep up with assignments and communication with their schools. Link.
Charter Communications will offer free Spectrum broadband and WIFI access for 60 days to households with K-12 and/or college students who do not already have Spectrum broadband subscription at any service level up to 100 Mbs. To enroll call 1-844-488-8395. Installation fees will be waived.
Online meetings for teens to connect and create together at 5 p.m. on weekdays (with a pre-gathering starting at 4:30 p.m.). Topics include: Music, Poetry, Yoga, Leadership & Digital Activities by Code America Hampton Roads. We will be live on Facebook.
Meals on Wheels Program (Seniors) Call 461-9481 and speak with a resource specialist to get enrolled in the program.
The Seniors Aging Gracefully and Southside Gems participants collaborating to give back to the community complimentary “We Care” packages! If you know of an elderly or disabled person that may need a package or for more info, send an email to: email@example.com
- Hospitals and clinicians will be able to offer tele-health, doctors, nurse practitioners, clinical psychologists, nutrition professionals, and licensed social workers
- Patients and clinicians will need a two-way visual and voice connection that allows real-time interaction. Laptops, tablets and smartphones should work.
- Standard Medicare co-pays and deductibles still apply to telemedicine visits
- Dollar General: 8 a.m. to 9 a.m. each day for seniors age 60 and older.
- Harris Teeter: Monday and Thursday 6 a.m. to 7 a.m. for seniors only.
- Fresh Market: Store hours: 8 a.m. to 9 a.m. Monday through Friday will be a dedicated shopping hour for seniors and at-risk individuals who might have an underlying medical condition.
- Food Lion: Monday and Wednesday 7 a.m. - 8 a.m.for seniors and at-risk individuals who might have an underlying medical condition only.
They’re offering up seven different types of scams including:
- Fake treatments for COVID-19, the illness caused by the coronavirus
- swindling people out of money for household essentials or face masks through the use of fake online stores
- Calling and demanding money for treating friends and family for the virus
- Calling or emailing to solicit donations as part of fraudulent relief charities
- Sending phishing emails to download malware or acquire a person’s financial information
- Convincing people to download smartphone apps that download malware to steal personal information
- Offering investment advice and so-called research on the impacts COVID-19 will have on the economy and the stock market.
All courts are closed in the state of Virginia until April 6th
Effective March 18, 2020, all 75 DMV customer service centers are closed, and all mobile services postponed until April 2, 2020 in response to the continued spread of novel coronavirus, or COVID-19. To minimize customer inconvenience, DMV is:
- Extending the validity of driver’s licenses, identification cards, vehicle registrations, and escort vehicle driver certificates for 60 days. This includes individuals aged 75 and older who are typically required to make an in-person visit.
- Customers whose driver’s license or identification card expires on or before May 15 will have an additional 60 days to renew their credential. However, those Virginians eligible to renew online or by mail are encouraged to take advantage of those services.
- Vehicle registrations that expire in March and April should be renewed online or by mail. Replacement titles can be obtained online, and original title transactions can be conducted by mail. If in-person service is needed, these customers will have an additional 60 days to renew credentials without a late fee. During the office closures, DMV will continue to process the transactions that come in through mail and the website, dmvNOW.com.
According to Governor Northam’s office, these businesses will remain open:
- Grocery stores, pharmacies, and other retailers that sell food and beverage products or pharmacy products, including dollar stores, and department stores with grocery or pharmacy operations.
- Medical, laboratory, and vision supply retailers.
- Electronic retailers that sell or service cellphones, computers, tablets, and other communications technology.
- Automotive parts, accessories, and tire retailers, as well as automotive repair facilities.
- Home improvement, hardware, building material, and building supply retailers.
- Lawn and garden equipment retailers.
- Beer, wine, and liquor stores, including the state’s ABC stores.
- Retail functions of gas stations and convenience stores.
- Retail located within health care facilities.
- Banks and other financial institutions with retail functions.
- Pet stores and feed stores.
- Printing and office supply stores.
- Laundromats and dry cleaners.
- Volunteer Hampton Roads - Registering spontaneous volunteers: https://www.volunteerhr.org/coronavirus.
- The Virginia Medical Reserve Corps (MRC) is recruiting volunteers: https://www.vamrc.org.
- Center for the Study of Traumatic Stress
- National Center for Post-traumatic Stress Disorder (U.S. Dept. of Veterans Affairs)
- Managing Healthcare Workers’ Stress Associated with the COVID-19 Virus Outbreak
- For Providers and Community Leaders: Helping People Manage Stress with the COVID-19 Virus Outbreak
- Managing Stress Associated with the COVID-19 Virus Outbreak
- Substance Abuse and Mental Health Services Administration (SAMHSA)
- GHR Connects– Statewide COVID-19 data and local food distribution sites
- Resources757.org – A directory of resources for residents of Greater Hampton Roads and COVID-19 Assistance
- WHRO has a compiled a list of FREE meal pick-up locations across Hampton Roads
- Southside Health Departments Regional Coronavirus Customer Call Center: 757-683-2745
- Eastern Virginia Medical School– COVID-19 Advisories
- Hampton VA Medical Center or call Veterans Crisis Line: 1-800-273-8255, press 1
- The UP Center– COVID-19 Preparations & Resources
- COVID-19 Letter to clients
- United Way of South Hampton Roads: Need assistance, Volunteer info, Make a donation, Helpful Resources
- My Active Child: Virtual and online events for families and children
- City of Chesapeake / Chesapeake Public Schools
- City of Norfolk / Norfolk Public Schools
- City of Portsmouth / Portsmouth Public Schools
- City of Suffolk / Suffolk Public Schools
- City of Virginia Beach / Virginia Beach City Public Schools
- Call 1-866-KIDS-TLC (1-866-543-7852) for the most up to date information on available childcare in Hampton Roads for essential personnel. You can also visit this website for a list of childcare centers. Minus 9-5 Flyer.
- Virginia Department of Social Services: IMPORTANT EMERGENCY CHILD CARE INFO
- VDSS Hotline for questions, resources etc. 1-800-543-7545
- For specific questions related to subsidy child care please email: vendor.services@DSS.Virginia.gov
- Child Care VA: Federal/State Guidance; Health Guidance; Resources; Find Child Care
- Early Education Business Consultants: National, State and local guidance for child centers
- Coronavirus News & Resources for Child Care Professionals, Families and Policymakers from Child Care Aware of America
- Economic Injury Disaster Loans- US Small Business Administration Power Point on Economic Relief
- For a complete list of paper forms, and information on how and where to apply – please click here
- Virginia Employment Commission: Q&A on Claims Related to Coronavirus
- Unemployment Insurance: Claims
- Hampton Roads Directors ECE Business Group: Join this Facebook group for up-to-date business guidance, policy and procedures
- Childcare Aware: State by State Resources
- Child Care Referral and Resources: 1-866-KIDS-TLC
- Virginia Department of Social Services: Child Care Subsidy Program Questions about COVID-19– This information will be updated as additional information becomes available
- CDC Guidance for Preschools
- National Association for the Education of Young Children
Information could change rapidly so keep up to date by contacting locations for updated information. Please contact Norfolk Community Services Board 757-756-5600 and select 4 to reach the homeless outreach office.
- Ohef Sholom, Park Place Methodist, and First Baptist Lamberts Point are closed.
- Freemason St Baptist – 400 E Freemason St --will be giving out breakfast boxes on Fridays at 8:30 am --having a community meal (mid-day) on the 4th Saturday
- First Lutheran-1301 Colley Ave. -- is open for Wednesday lunch, 12-1 pm. Bag lunches. \
- Basilica of St. Mary – 317 Chapel St --continuing regular soup kitchen schedule, with "to-go" lunches. Mon, Wed, Thurs, Friday 12-1 pm
- Salvation Army – 203 W. 19th St.—They are now in Shelter In Place, no new shelter guest will be admitted. Day services will be limited to 10 persons at a time, and for food and bathroom. Guests will not be allowed to linger in the building after getting what they need. --Dinner Monday through Saturday 4:45-5:15 pm --Breakfast Monday through Friday 8-8:30 am and Sunday 9-9:30 pm
- Christ and St Lukes Episcopal-560 W. Olney Rd. --Thursday bag lunch 11:30-12:30 pm
- First Presbyterian – 820 Colonial Ave. -continuing lunch on Sat 12-1 pm; handing out styrofoam packages with food
- Sacred Heart 520 Graydon Ave --continuing lunches on Sundays at 1:30-2:30 pm
- The Wall - On Salter St., 1 block east of Monticello, between VA Bch Blvd and Princess Anne -Tues, Thurs, Sat breakfast at wall 7 am to 7:40 am—giving out lunch bags, water
- Union Mission – 5100 E. Virginia Beach Blvd. Maintaining normal mealtimes and operations. -Meals-Monday through Friday 12-1 pm and Everyday 4:30 pm
- St. Columba -2114 Lafayette Blvd -Day center is closed for normal operation; bathroom visits will be allowed as requested. Meals will be available when requested (knock on door) 9 am to 2 pm Monday -Thursday
- New Life Church – 1420 Colonial Ave -Bathroom available, from 9 am to 2 pm, Tuesday through Friday -Beginning Tuesday, March 25, will serve dinner at 5pm
- GAM – 1301 Colonial Ave -Bathroom available on Mondays only, from 12 pm to 4 pm
- New Hope COGIC – 3241 Brest Ave. Monday, Wednesday and Friday, 11-3 open for meals and showers
- First Baptist - 418 Bute St “To go” lunch on Sat, 12-1:30 p.m.
- Miles UMC-Ocean View “To go” breakfast Wed morning from 7 a.m. – 8 a.m. Miscellaneous
If your organization would like to make changes or add a resource, contact Zubin Adrianvala at Zubin.Adrianvala@Norfolk.gov.