The Norfolk Fitness & Wellness indoor pool is permanently closed. The indoor pool and the dome covering it is approximately 50 years old and reached the end of its useful life. Age, moisture from humid pool conditions, and weather events have all contributed to the deterioration of the steel structure that supports the dome. Despite repairs made in 2018, inspections from an outside structural engineering firm and city engineers revealed further deterioration. The potential for collapse or loosening of additional parts, panels, etc. could result in a hazardous and unsafe condition for our patrons. We cannot ignore these safety risks and support the recommendations of the structural engineer to close the pool.
The Department of Recreation, Parks & Open Space (RPOS) has decided to provide prorated refunds to all current members of the facility. Beginning on April 1, 2020 members will receive a prorated refund depending on when their membership was established. RPOS will work diligently to process refunds as quickly as possible. It is recommended that you login to WebTrac and ensure that your address, phone number and email are correct.
Checks will be sent by mail to the address we have on file for you regardless of how your payment was made. To collect your complimentary pass(es) please bring in your notice as well as your ID to your nearest recreation center once the COVID19 pandemic has subsided and normal city operations have commenced.
If you have additional questions, please send an email to and include as much of the following information as possible in your email: