Contact Us
Water Accounts Customer Service
Phone: 757-664-6700
Customer Service Website
Email Customer Service
Report a Problem
Phone: 757-823-1000
Water and Sewer Emergencies Website
Construction of New Tap Request
Please send an email and a Utilities employee will reply to process your payment or answer your questions.
Cross Connections Office
Phone: 757-441-5774, ext. 262
Cross Connections Website
Email Cross Connections
Fats, Oils and Grease (FOG) Abatement Program
Phone: 757-620-2688
Email FOG Program
Hydrant Flow Test Request
Public Information
Phone: 757-664-6730
Public Information Website
Email Public Information
Reservoir Management
Phone: 757-441-5678, ext. 253
Reservoir Management Website
Email Reservoir Management
Water and Sewer Records Request
Please send an email containing your name, phone number, and a map of the area for which you’d like water and sewer records.
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Doug Beaver
Director of UtilitiesPhone:
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Robert Carteris
Assistant Director of UtilitiesPhone: 757-664-6701
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Mary Keough
Operations ManagerPhone: 757-823-1005
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Mignonne Wint, MPH
Water Quality Laboratory SupervisorPhone: 757-441-5678
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Chris Harbin
Water Production ManagerPhone: 757-441-5678
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Trinette Hodges
Water Accounts ManagerPhone: 757-664-6700
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Brian Casey
Management Services AdministratorPhone: 757-664-6701
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H. L. (Lenny) Matthews, Jr., PE
Engineering ManagerPhone: 757-664-6735