Water Accounts Customer Service
Report a Problem
Water and Sewer Emergencies Website
Construction of New Tap Request
Please send an email and a Utilities employee will reply to process your payment or answer your questions.
Cross Connections Office
Fats, Oils and Grease (FOG) Abatement Program
Hydrant Flow Test Request
Water and Sewer Records Request
Please send an email containing your name, phone number, and a map of the area for which you’d like water and sewer records.
Robert CarterisActing Director of UtilitiesPhone: 757-664-6701
Jillian TerhuneWater Quality ManagerPhone: 757-441-5678
Chris HarbinWater Production ManagerPhone: 757-441-5678
Trinette HodgesWater Accounts ManagerPhone: 757-664-6700
Mary KeoughManagement Services AdministratorPhone: 757-664-6701
Cherryl Barnett, P.E.Engineering & Tech. ManagerPhone: 757-664-6701