Contact Us

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  1. Key Contacts
  2. Directions
  3. Staff Directory

Water Accounts Customer Service

Phone: 757-664-6700
Customer Service Website
Email Customer Service

Report a Problem

Phone: 757-823-1000
Water and Sewer Emergencies Website

Construction of New Tap Request

Please send an email and a Utilities employee will reply to process your payment or answer your questions.
Pricing Chart
Email New Tap Requests

Cross Connections Office

Phone: 757-441-5774, ext. 262
Cross Connections Website
Email Cross Connections

Fats, Oils and Grease (FOG) Abatement Program

Phone: 757-620-2688
FOG Program Website
Email FOG Program

Hydrant Flow Test Request 

Email Flow Test Requests

Public Information

Phone: 757-664-6730
Public Information Website
Email Public Information 

Reservoir Management 

Phone: 757-441-5678, ext. 253
Reservoir Management Website
Email Reservoir Management

Water and Sewer Records Request

Please send an email containing your name, phone number, and a map of the area for which you’d like water and sewer records.

Email Water and Sewer Records