Water Accounts Customer Service
Phone: 757-664-6700Customer Service Website Email Customer Service
Report a Problem
Phone: 757-823-1000Water and Sewer Emergencies Website
Construction of New Tap Request
Please send an email and a Utilities employee will reply to process your payment or answer your questions.
Pricing chart
Email New Tap Requests
Cross Connections Office
Phone: 757-441-5774, ext. 299Cross Connections WebsiteEmail Cross Connections
Fats, Oils and Grease (FOG) Abatement Program
Phone: 757-620-2688FOG websiteEmail FOG Program
Hydrant Flow Test Request
Email Flow Test Requests
Public Information
Phone: 757-664-6730Public Information WebsiteEmail Public Information
Reservoir Management
Phone: 757-441-5678, ext. 253Reservoir Management WebsiteEmail Reservoir Management
Water and Sewer Records Request
Please send an email containing your name, phone number, and a map of the area for which you’d like water and sewer records.
Email Water and Sewer Records