Frequently Asked Questions

Vaccine Phases

Preregistration

  1. Is preregistration the same thing as scheduling a vaccine appointment?
  2. I just preregistered, why hasn't anyone contacted me?
  3. I do not have an email, should I still complete the online form?
  4. I only have one email for my household, what should I do?
  5. Can I preregister multiple people at one time?
  6. I called 664-SHOT, no one has called me back. What should I do?
  7. I preregistered online. Do I need to call the Vaccine Call Center?
  8. When I preregister, does that confirm my vaccine dose?
  9. I'm a business owner. How can I assist my employees with preregistration?
  10. I preregistered for the vaccine. However, I just received the vaccine through a non-Norfolk Department of Public Health provider. What should I do?
  11. I recently got an email from someone NOT from the health department telling me that, for a fee, I could get an early appointment to get COVID-19 vaccine. Is this a scam?
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General Vaccine Information

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