Utilities | City of Norfolk, Virginia - Official Website
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Utilities

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Contact Us

  1. Doug Beaver

    Director of Utilities
    Email

  2. Robert Carteris

    Assistant Director of Utilities
    Email

  3. Utilities

    Email Utilities

    Customer Lobby  

    500 East Main St., 7th Floor, Norfolk, VA 23510

    24hr Emergency & Backflow Emergency Reporting Information: 
    For water and sewer main breaks and backflow emergencies: 

    757-823-1000 
         UTBackFlow@norfolk.gov 

    Backflow Incident Report Form

    Customer Service: 
    757-664-6700

    Contact Administration:
         757-664-6701

    Fax: 
    757-664-6375


  1. I Want to Find...
    1. Community Connections
      1. Protect Your Pipes
    2. Fats, Oils and Grease (FOG)
      1. Fats, Oils & Grease
      2. Residential Fats, Oils & Grease
      3. Food Service Establishment Fats, Oils & Grease
  2. Start or Stop Service
  3. Report a Problem
  4. Bill Payment Options
    1. Change Your Billing Address
    2. Drop Boxes
    3. Pay in Person
    4. Payment Locations Map
    5. Read Your Water Meter
    6. Receive a Duplicate Bill
    7. Report an Inaccurate Bill
    8. Understanding Your Bill (PDF)
    9. Water & Sewer Rates
    10. Bill Pay Assistance
    11. Question About My Bill
  5. Work with Us
    1. Approved Product Listing (PDF)
    2. Bid Postings
    3. Design and Construction Standards
    4. Norfolk Modifications to 5th Edition of HRPDC PDF
  6. Utilities - Join Our Team
  7. Utilities Public Information
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  1. Norfolk

Contact Us

  1. City of Norfolk
    810 Union Street
    Norfolk, VA 23510

    Phone: 757-664-6510
    Get Directions

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