Utilities | City of Norfolk, Virginia - Official Website
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Utilities

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Contact Us

  1. Doug Beaver

    Director of Utilities
    Email

  2. Robert Carteris

    Assistant Director of Utilities
    Email

  3. Utilities

    Email Utilities

    Customer Lobby
    401 Monticello Avenue

    Norfolk, VA 23510


    24-Hour Emergency Number

    for water and sewer main breaks 

    757-823-1000

     Customer Service:
    757-664-6700

     Contact Administration:
    757-664-6701

     Fax: 

    757-664-6375



  1. I Want to Find...
    1. Community Connections
      1. Protect Your Pipes
    2. Fats, Oils and Grease (FOG)
      1. Fats, Oils & Grease
      2. Residential Fats, Oils & Grease
      3. Food Service Establishment Fats, Oils & Grease
  2. Start or Stop Service
  3. Report a Problem
  4. Bill Payment Options
    1. Change Your Billing Address
    2. Drop Boxes
    3. Pay in Person
    4. Payment Locations Map
    5. Read Your Water Meter
    6. Receive a Duplicate Bill
    7. Report an Inaccurate Bill
    8. Understanding Your Bill (PDF)
    9. Water & Sewer Rates
    10. Bill Pay Assistance
    11. Question About My Bill
  5. Work with Us
    1. Approved Product Listing (PDF)
    2. Bid Postings
    3. Design and Construction Standards
    4. Norfolk Modifications to 5th Edition of HRPDC PDF
  6. Utilities - Join Our Team
MyNorfolk
Permits
Pets
Parking
Public Safety
Vehicle Auction

  1. Norfolk


    Digital Cities Survey 2021 Award Winner

    2021 What Works Cities Silver Certification


    2021 Winner Best Places to Work


Contact Us

  1. City of Norfolk
    810 Union Street
    Norfolk, VA 23510

    Phone: 757-664-6510
    Get Directions

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  2. Norfolk City Data
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