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  2. Find
  3. Pay
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  6. Tap Fees 
  7. Payment Assistance

While our customer service lobby remains closed, we are still available to serve you. Click-through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week.

  1. July Hydration News Flash

    Stay safe and hydrated this summer with Norfolk tap water.

    Use these five tips to hydrate every 15-30 minutes throughout the day. Read more...
  2. June News Flash

    Hurricane emergency planning, is your family water ready?

    Hurricane season began with June, but it's not too late to prepare. Be sure to include the essentials, like Norfolk tap water, when creating an emergency plan. Read more...
  3. Line Flushing News Flash

    Owners of businesses closed due to COVID-19 should flush building’s plumbing systems

    Norfolk Utilities and health department officials advise business owners and operators who closed or evacuated buildings due to COVID-19 to thoroughly flush their establishment’s plumbing systems before reopening. Read more...