1. Update
  2. Find
  3. Pay
  4. Report
  5. Request
  6. Tap Fees 
  7. Payment Assistance

While our customer service lobby remains closed, we are still available to serve you. Click-through the bill payment options tabs for resources.

Didn’t find what you need? You can reach an account representative at 757-664-6700. You may experience longer than usual wait times. If you don’t wish to hold, feel free to email your questions or requests to utwainq@norfolk.gov. We will respond to all inquiries within two business days.

To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week.