Online & Phone Payments

Credit Card Payments

You may pay with a major credit card by phone or online only.

Please note that if your services have been turned off or are in jeopardy of being interrupted, the account holder needs to call customer service at 757-664-6700 with the confirmation number to stop the termination and/or restore service.

All credit card payments are made through the HRSD. Access their online payment system.

By Phone

Dial 1-844-257-6063 to make a payment. You may use your checking or savings account; your debit or ATM card; or any Visa, MasterCard or Discover credit card. You will need your HRUBS account. Please be prepared to record confirmation number.


Go to the HRSD website, and then follow the instructions to enter payment information. You may register for frequent online payments or make a one time payment.

Before you conclude your transaction, you will be given the total of your transaction and your confirmation number. Please keep your confirmation number for your records.