Community Survey

2022 City of Norfolk Community Survey

We are gathering resident feedback on programs, services and quality of life. This survey is administered by ETC Institute, one of the nation’s leading firms in the field of local government research, via mail and online.

The goal of the survey is to analyze satisfaction and priority ratings from residents to guide the actions and decisions of City leadership.

Residents randomly selected to participate in this survey will receive an invitation and instructional letter in the mail along with the survey and a postage prepaid envelope to return the completed survey. The letter will also include a link to complete the survey online, if preferred. If you're selected to receive the survey, please take the time to answer every question. This input will influence decisions made about the future of the City of Norfolk.

If you did not receive an invitation to participate in the survey, but would like to share your opinions, you will be able to do so online or pick up a paper survey after October 24. Additional notification will be provided later this fall, including the online link and locations of paper surveys. 

For additional comments or questions, contact Esther Campbell, Project Manager, ETC Institute.

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