Resident Survey



ETC Institute administered a resident survey for the City of Norfolk, VA during the fall of 2022. The purpose of the survey was to objectively assess resident satisfaction with the delivery of City services and to gather input about priorities for the City. This is the first resident survey conducted since 2014. 

The seven-page survey, cover letter, and postage paid return envelope were mailed to a random sample of households in the City of Norfolk. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. Once households received the survey, in the mail, ETC Institute sent follow-up reminder communications to encourage participation. The communication methods contained a link to the online version of the survey to make it convenient for residents to complete. All data collection was completed by November 4, 2022. 

Since that time, ETC Institute has completed analysis of the results and is providing a report to the City on the results. The Norfolk CivicLab has worked to make the survey results available on the Open Data Portal and has developed a dashboard to help residents see what their concerns were and what was important to them.