Emergency Preparedness & Response

Dial 911 for Emergencies

We want Norfolk to be a community prepared with coordinated capabilities to prevent, protect against, respond to, and recover from all hazards in a way that balances risk with resources and need.

The Department of Emergency Preparedness and Response is comprised of two divisions:

Emergency Management

  • The Division of Emergency Management which supports our citizens and community partners to ensure that as a city we work together to build, sustain, and improve our capability to mitigate, prepare for, respond to, and recover from all hazards

Emergency Communications (911)

  • The Division of Emergency Communications (911) which serves as a central point to provide timely, accurate and critical twenty-four-hour communications between our citizens and visitors and their need for public safety response, such as police, fire or medic units.

One Team, One Fight

We are one team, one fight in a joint effort to ensure the city is safe, secure and prepared in its approach to incident mitigation, preparedness, response, and recovery.