Emergency Communications (911)

Central Point for Emergency & Non-Emergency Communication

Emergency Communications is a division of the Department of Emergency Preparedness and Response (EPR) and serves as a central point to provide timely, accurate, and critical 24-hour communications with all field public safety units.


It is structured to provide public access for emergency 911, and non-emergency response from Public Safety Personnel, such as police, fire, and medics by being staffed on a 24-hour basis, seven days a week.

The Division of Emergency Communications also serves as the 24-hour point of contact for all multi-jurisdictional, state, and federal notifications regarding public safety.

Collaborative Effort

Capable of accessing a link of interoperability between agencies through mutual aid responses, including neighboring cities, federal agencies, and inter-city agencies; we are an immediate communication providing a measure of safety and security to the field personnel and the public.

Our professional Telecommunicators, or dispatchers, screen and manage each of over 700,000 emergency and non-emergency request for police, fire, or medics within the jurisdictional boundaries of the City of Norfolk by providing prompt and efficient dispatch of emergency response field personnel.

Current Center Statistics