Wastewater worker comes out of manholeWhat We Do

The Wastewater Division ensures that wastewater in Norfolk is managed effectively to protect our residents' and visitors' health, safety and quality of life.

Wastewater crews work 24 hours a day maintaining and repairing the system that takes wastewater away from Norfolk homes, businesses and facilities and conveys it to wastewater treatment plants that are operated by the Hampton Roads Sanitation District (HRSD).

Call Us If You Have a Problem

If you're experiencing problems with the wastewater system serving your home or business, call us at 757-823-1000. Please call the Department of Utilities before calling a plumber, as your wastewater problem may be in the city infrastructure, not your private plumbing. A Wastewater employee can determine if you need plumbing services. Wastewater crews can not work on your home or business' private plumbing system.

Keep Fats, Oils and Grease (FOG) out of your drains to prevent wastewater backups in your homes pipes. Learn more about keeping FOG out of your pipes.

If You Need a Sewer Repair

The system in your area may need a repair if you detect:

  • Inability to flush toilets
  • Gray water coming from the clean-out box
  • Gray water in the street with an odor
  • Pavement cave in with gray water
  • Strong odor coming from a wastewater pump station

For more information on the Division of Wastewater, contact the Department of Utilities at 757-823-1000.