Norfolk Community Services Board

Important Announcement

Picture of new buildingNorfolk Community Services Board is excited to announce that we have begun to move into a new facility at 7447 Central Business Park Drive for many of our services that are currently at our Olney Road and Virginia Beach Boulevard locations.

Starting October 29, 2019 the below services will be located at 7447 Central Business Park Drive.  The phone number at this location is 757-756-5600.

  • ICARE – Adult Outpatient Psychiatry
  • Mental Health and Substance Use Case Management
  • Mental Health Skill Building
  • Community Integrations
  • Adult Mental Health and Substance Use Intake – Same Day Access
  • Developmental Disabilities Service Coordination
  • Prevention

Programs that are not moving yet or not moving at all:

  • PACT Team (Assertive Community Treatment) will remain at their current location at 3755 E. Virginia Beach Boulevard until early December 2019.
  • Children’s Services (Child and Adolescent Intake, Case Management, Counseling, and Child Psychiatry) will remain at 225 W. Olney Road until mid December 2019.
  • Housing, Homeless, and Employment Services will remain at Olney Road until early December 2019.
  • Services that are located at 7460 Tidewater Drive will remain at that location.
  • Infant and Toddler Connection of Norfolk will remain at the Workforce Development Center
  • Jail and Court Services will remain at the Monticello Ave location.

7447 Central Business Park Drive is conveniently located in the business park behind Walmart on Tidewater Drive. There are two entrances to the business park:

  • Tidewater Drive and Central Business Park Drive (HRT Bus 8)
  • Sewell’s Point Road and Denison Ave. (HRT Bus 9)
  • The building can also be accessed by several bus stops on Little Creek Road and Evelyn T Butts transfer station by Avenue J.


The Norfolk Community Services Board was founded in 1969 so that Norfolk residents with mental health, intellectual disability, and substance abuse needs could receive treatment in the community where they lived, surrounded by their family and friends. Over the years, continued emphasis has been placed on community treatment, with an emphasis placed there by consumers themselves; by their loved ones who want to be nearby; by the professionals who feel that patients progress better in familiar surroundings; by advocacy groups that rally for the rights of the disabled; and by the government, which oversees the welfare of the people we serve and treat.

About Us

Today, we provide treatment and rehabilitation services to over 9,000 Norfolk citizens yearly. The level of service each person needs can vary from ongoing support to short term intervention, with most having needs that fall somewhere in between. In whatever manner people come to us, we assure their full participation in decisions about what services are appropriate to their individual needs and circumstances. We are dedicated to providing those services in the least restrictive environment possible - usually at one of our service locations or in the consumer's home.

Services Provided

Norfolk Community Services Board is the primary provider of public mental health, substance abuse, and intellectual disabilities services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically-oriented service professionals with expertise in these service areas.

Most of our services are voluntary, and include entry into the system through intake, emergency intervention, hospital liaison, court services, and outreach. Services can include:

  • Case management
  • Housing support
  • Medical care
  • Outreach
  • Psychiatric care
  • Support services
  • Therapy

Norfolk Community Services Board presents the information on these web pages to ensure that the citizens of Norfolk are informed of our available services.


Although supported with public funds, our services are highly dependent on our ability to bill insurance providers, primarily Medicaid.

Mission StatementMH 

To provide the citizens of Norfolk who experience behavioral health and developmental disabilities with quality services that instill hope and recovery.

Vision Statement 

Every citizen of Norfolk, who experiences behavioral heath and developmental disabilities, will realize hope and recovery.