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March 12, 2020 6:57 PM

Coronavirus City Updates

BULK TRASH UPDATES:

Will my trash be picked up during the closure?
o Yes, trash pick-up will continue. Do not overflow your trash container. For their safety, drivers will stay in their vehicles.
o If your trash collection is missed, submit the information through the MyNorfolk app (available on the App Store or Google Play) or online.

What about bulk waste pick-up?
o Bulk items will not be picked up unless those items pose a public safety risk. Yard waste, either in bundles or clear bags, will not be picked up. Residents are asked to remove items off the curb or place items in the green can if there is room to do so. Residents should not schedule bulk pickups until notified that the city has returned to normal operations. Continue to regularly check Norfolk.gov and City social media platforms for updates regarding operations.
o Effective Saturday, April 18, Norfolk residents can drop off bulk waste items at the Norfolk transfer station located at 3136 Woodland Avenue. Residents wishing to drop off bulk items can also take bulk items to the Suffolk transfer station located at #1 Bob Foeller Drive in Suffolk Monday – Friday 8 a.m. to 4 p.m. Residents dropping off bulk items are asked to observe social distancing guidelines at the transfer stations. Norfolk transfer station hours are Saturdays from 8:00 a.m. to 12:00 p.m.

Visit www.norfolk.gov/covid19 for latest updates.
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Latest Update:

March 30, 2020 4:31 PM

Norfolk Beaches Close to all Activities Except Fishing and Exercise

NORFOLK, VA – The City of Norfolk is closing its beaches to all activities except fishing on the beach and exercise in compliance with Governor Northam’s Executive Order 55. Beach patrols will actively monitor beaches and ensure the public complies with the Governor’s mandate.

The public is encouraged to avoid large gatherings and maintain social distancing. Staff from the health department and Norfolk police on patrol will continue to disperse any large gatherings of 10 or more people.

To discourage large gatherings, Norfolk city staff are closing all basketball courts, tennis courts, playgrounds and soccer pitches until further notice. Several large parks and the Elizabeth River Trail remain open for exercise.

For a complete list of open parks or the current status of City operations, visit the FAQ located on the front page of Norfolk.gov.

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March 30, 2020 10:44 AM

City to Provide Essential Services in Response to Governor’s “Stay at Home” Order

Critical staffing levels in place through April 13

NORFOLK, VA – Beginning Monday March 30 through April 13, city departments will further reduce staffing levels and service delivery in response to Governor Northam’s request for people to stay home and practice social distancing.

“We heard the Governor loud and clear and we are responding to his direction. Team Norfolk will continue to serve as a model in the community and do what we can to encourage social distancing. My expectation is our employees will stay home and stay healthy so we can return to 100% staffing levels when the time comes,” said Dr. Chip Filer, City Manager.

Trash and recycling collection will continue. Bulk and yard waste collection will stop during this time because it takes two employees in one truck to collect materials. All trash must be in the green can with the lid closed. The driver will not get out of the truck to pick up any trash not in a can. Any bulk waste requests scheduled during this two-week period will be canceled. Residents must reschedule their request when city operations return to normal.

In addition to one-hour free parking at all metered spaces, parking garages will open to the public free of charge.

Police, Fire-Rescue and 9-1-1 operators will remain fully staffed.

As a result of reduced service levels, 550 part-time employees will be furloughed. These employees will receive two paychecks in April and asked to return when city operations return to normal. Additional resources are being made available to help these employees.

Residents are asked to use MyNorfolk online or mobile app for all service requests versus calling Norfolk Cares and experiencing longer than normal wait times.

Staff will continue to respond to emergency requests. Any requests that are not considered an emergency will be handled as soon as staffing levels return to normal.

For updates to city operations, visit the FAQ on the front page of Norfolk.gov and monitor social media platforms.

March 27, 2020 9:47 AM

Tax Payment Clarification:

Tax revenue is important to the City of Norfolk to be able to provide much needed services, especially in this time of economic turmoil when services are in greater demand. Timely payments will assist the City to keep these vital services operational.

Due dates are March 31, 2020 and June 5, 2020 for Real Estate

Due dates are June 5, 2020 for Personal Property taxes.

Business tax filings are due by the 20th of each month. Businesses must file monthly.

If you are not able to pay by the due dates no late fees will be assessed until August 2, 2020.

Convenience fees for credit/debit cards and e-checks are waived until August 2, 2020.

If you do not want to pay any penalty, interest or convenience fees, pay your taxes before August 2, 2020, no exceptions.