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March 12, 2020 6:57 PM

Coronavirus City Updates

The following is an update due to the Coronavirus Disease 2019 (COVID-19).

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Latest Update:

March 30, 2020 4:31 PM

Norfolk Beaches Close to all Activities Except Fishing and Exercise

NORFOLK, VA – The City of Norfolk is closing its beaches to all activities except fishing on the beach and exercise in compliance with Governor Northam’s Executive Order 55. Beach patrols will actively monitor beaches and ensure the public complies with the Governor’s mandate.

The public is encouraged to avoid large gatherings and maintain social distancing. Staff from the health department and Norfolk police on patrol will continue to disperse any large gatherings of 10 or more people.

To discourage large gatherings, Norfolk city staff are closing all basketball courts, tennis courts, playgrounds and soccer pitches until further notice. Several large parks and the Elizabeth River Trail remain open for exercise.

For a complete list of open parks or the current status of City operations, visit the FAQ located on the front page of Norfolk.gov.

Prior Updates

March 30, 2020 10:44 AM

City to Provide Essential Services in Response to Governor’s “Stay at Home” Order

Critical staffing levels in place through April 13

NORFOLK, VA – Beginning Monday March 30 through April 13, city departments will further reduce staffing levels and service delivery in response to Governor Northam’s request for people to stay home and practice social distancing.

“We heard the Governor loud and clear and we are responding to his direction. Team Norfolk will continue to serve as a model in the community and do what we can to encourage social distancing. My expectation is our employees will stay home and stay healthy so we can return to 100% staffing levels when the time comes,” said Dr. Chip Filer, City Manager.

Trash and recycling collection will continue. Bulk and yard waste collection will stop during this time because it takes two employees in one truck to collect materials. All trash must be in the green can with the lid closed. The driver will not get out of the truck to pick up any trash not in a can. Any bulk waste requests scheduled during this two-week period will be canceled. Residents must reschedule their request when city operations return to normal.

In addition to one-hour free parking at all metered spaces, parking garages will open to the public free of charge.

Police, Fire-Rescue and 9-1-1 operators will remain fully staffed.

As a result of reduced service levels, 550 part-time employees will be furloughed. These employees will receive two paychecks in April and asked to return when city operations return to normal. Additional resources are being made available to help these employees.

Residents are asked to use MyNorfolk online or mobile app for all service requests versus calling Norfolk Cares and experiencing longer than normal wait times.

Staff will continue to respond to emergency requests. Any requests that are not considered an emergency will be handled as soon as staffing levels return to normal.

For updates to city operations, visit the FAQ on the front page of Norfolk.gov and monitor social media platforms.

March 27, 2020 9:47 AM

Tax Payment Clarification:

Tax revenue is important to the City of Norfolk to be able to provide much needed services, especially in this time of economic turmoil when services are in greater demand. Timely payments will assist the City to keep these vital services operational.

Due dates are March 31, 2020 and June 5, 2020 for Real Estate

Due dates are June 5, 2020 for Personal Property taxes.

Business tax filings are due by the 20th of each month. Businesses must file monthly.

If you are not able to pay by the due dates no late fees will be assessed until August 2, 2020.

Convenience fees for credit/debit cards and e-checks are waived until August 2, 2020.

If you do not want to pay any penalty, interest or convenience fees, pay your taxes before August 2, 2020, no exceptions.

March 26, 2020 1:34 PM

City to Close All Dog Parks and Some Parks at Sunset
ll dog parks, Northside skate park, small neighborhood and school parks and picnic shelters will close today March 26 at sunset and remain closed until further notice. The City is taking this unprecedented step to discourage gatherings in small, confined spaces in order to maintain the social distancing mandate.

“I did not make this decision lightly. We must take appropriate action to maintain the health and safety of our residents. For the time being, our beaches, large open spaces and the Elizabeth River Trail will remain open. City staff and police on patrol will monitor these areas and disperse any gatherings of 10+ people,” said Chip Filer, City Manager.

Public boat ramps and kayak launches will also remain open. Large parks that will remain open include: Town Point Park, Lakewood Park, Northside Park, Barraud Park, Poplar Hall Park and Bay Oaks Park. See the complete list of closed and open locations .

March 26, 2020 11:20 AM

The outbreak of COVID-19 is putting a major halt to most parts of our everyday life, from schools to health care and work. This is not only a health emergency, but an economic crisis for many of us.

March 25, 2020 12:51 PM

School may be out, but school is not over! Please see the following sites for guidance and resources so that our students do not miss opportunities for critical learning, important instruction, and intellectual development.

March 24, 2020 7:32 PM

City Council Approves Tax Relief Program for Residents and Businesses

NORFOLK, VA – Norfolk City Council approved a comprehensive tax relief program during their March 24 meeting that eases financial burdens during the coronavirus pandemic. The program will give taxpayers and business owners the option to delay payment on business taxes and personal property taxes. The revised schedule for this temporary delay is:
-Late payments of meals tax, admissions tax, occupancy tax and transient occupancy tax due in April 2020, May 2020 and June 2020 will not be assessed penalty or interest until 60 days after their due date. Timely filing is still required.

-Late payments of business personal property tax, personal property tax and real estate tax due between the date of this ordinance and August 1, 2020 will not be assessed penalty and interest until August 1, 2020.

-Convenience fees for online transactions with the City Treasurer’s office occurring between the date of this ordinance and June 30, 2020 are waived. Taxpayers who pay with a credit card or other electronic payment method will not be charged a fee during this time.

“This is the most aggressive tax payment deferral and fee waiver in our history, and it is only one of the many steps that we will be taking to ensure that Norfolk’s economy emerges quickly from this health and economic crisis Please stay tuned,” said Mayor Kenneth Cooper Alexander.

March 24, 2020 8:11 AM

City of Norfolk Extends Closure of All City Buildings

City buildings will remain closed until further notice

NORFOLK, VA – Until further notice, all city buildings will remain closed to the public.

Norfolk city employees will continue to report to work. Essential services, including trash pick-up and services provided by Norfolk Community Services Board, will continue as normal. The public is encouraged to use the many online options to access city services and make payments.

Have a question? The FAQ on the front page of Norfolk.gov has the answer.

Norfolk Cares is experiencing an increase in calls for bulk waste pickups. Residents can avoid longer than normal call wait times and use the MyNorfolk mobile app and online portal at Norfolk.gov to request a bulk waste pickup.

Watch tonight's City Council meeting online. Tune in at 7pm tonight on www.norfolk.gov! The Formal Session will be live-streamed and made available on www.youtube.com/norfolktv following proceedings. The Formal Session Agenda can be found here: https://www.norfolk.gov/AgendaCenter/ViewFile/Agenda/_03242020-1099?html=true

Continue to monitor Norfolk.gov, Facebook and Twitter for updates.

March 23, 2020 3:11 PM

A special message from Mayor Kenneth Cooper Alexander to Norfolk citizens.

March 18, 2020 12:12 PM

One hour free parking in metered spaces

Grabbing carryout or curbside pickup from your favorite local restaurant or business? Parking’s on us! Enjoy one hour free parking at all metered spaces in Downtown, Ghent and ODU. The City of Norfolk supports local business!

March 18, 2020 11:11 AM


PLEASE TAKE NOTICE that the Council of the City of Norfolk will hold its formal meeting on TUESDAY, MARCH 24, 2020, at 7:00 p.m., in the City Hall Building, 11th Floor, Council Chamber. Comments at the meeting will be limited to agenda items only. Anyone who has an item of interest on the published agenda may elect not to attend or submit their comments to the Clerk, who will read them into the formal record. Please submit your comments to ccouncil@norfolk.gov. The formal meeting will not include a “new business” session. Occupancy will be limited.

The City Council informal meeting at 4:30 p.m. has been cancelled.

Mayor Kenneth Cooper Alexander declared a local state of Emergency on March 13, 2020 and restrictions have been put into place to reduce exposure to the Coronavirus/COVID-19. City leadership will continue to actively monitor COVID-19 and assess city operations based on new developments. For more information, citizens are encouraged to monitor www.norfolk.gov. In addition, citizens can call Norfolk Cares at 664-6510.

Note: Persons needing special assistance, such as a handheld microphone or ASL interpreter, or any other accommodation under the Americans with Disabilities Act are asked to call the City Clerk's Office at 664-4253 at least three days before the meeting.

Richard A. Bull
City Clerk

March 17, 2020 1:22 PM

DMV customer service centers are closed and all mobile services postponed until April 2, 2020

Effective March 18, 2020, all 75 DMV customer service centers are closed and all mobile services postponed until April 2, 2020 in response to the continued spread of novel coronavirus, or COVID-19.

To minimize customer inconvenience, DMV at the direction of Virginia Governor Ralph Northam, is extending the validity of driver’s licenses, identification cards, vehicle registrations, and escort vehicle driver certificates for 60 days. This includes individuals aged 75 and older who are typically required to make an in-person visit.

Customers whose driver’s license or identification card expires on or before May 15 will have an additional 60 days to renew their credential. However, those Virginians eligible to renew online or by mail are encouraged to take advantage of those services.

Vehicle registrations that expire in March and April should be renewed online or by mail. Replacement titles can be obtained online and original title transactions can be conducted by mail. If in-person service is needed, these customers will have an additional 60 days to renew credentials without a late fee. During the office closures, DMV will continue to process the transactions that come in through mail and the website, dmvNOW.com.

DMV is encouraging its employees and customers to follow the recommendations of the CDC and the Virginia Department of Health in regards to personal health and social distancing.

March 17, 2020 8:34 AM

Declaration of Judicial Emergency Supreme Court March 16 2020

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March 16, 2020 7:38 PM

Virginia Arts Festival to Cancel 2020 Virginia International Tattoo Due to COVID-19 Concerns

The Virginia Arts Festival’s top priority is the health and safety of all our patrons, artists, volunteers, and staff. In conformance with the Governor Ralph Northam’s statewide ban of events over 100 people made on March 15, 2020, and due to the increasing threat COVID-19, all performances during the 2020 Virginia International Tattoo week are canceled.

Until further notice, the Robin Hixon Theater, Clay and Jay Barr Education Center and VAF offices will be closed to visitors, however, administrative staff will be on hand to continue basic business operations. The 2021 Virginia International Tattoo dates will be announced in the near future.

“The safety of our patrons, artists, and staff is paramount, so we made this decision to support public
health and do our part to help slow the worldwide spread of this virus,” Says Robert W. Cross, Perry Artistic Director, Virginia Arts Festival. “Please know that given the current global health issues, we are making these difficult decisions in the best interest of all.”

J. Scott Jackson, Virginia International Tattoo Producer/Director stated “For 23 years, Virginia Arts Festival has taken great pride in presenting the premier performance of its kind in the United States, the Virginia International Tattoo. The Tattoo brings out the very best in our performers, our volunteers, and our audience. We are all saddened by the cancellation of the 2020 Virginia International Tattoo, but we will be back with a spectacular performance in spring 2021.”

Thursday, April 30 – Sunday, May, 3, 2020
Scope Arena, Norfolk, Virginia

Ticketing information
The Virginia Arts Festival is committed to providing the utmost flexibility for our patrons in light of these circumstances. Ticketholders have several options including ticket exchanges, the donation of tickets, and refunds. Patrons should visit vafest.org/message for full information.

March 16, 2020 12:17 PM

Norfolk Magistrate Office Closed

The Norfolk Magistrate Office is closed to the public until further notice. Norfolk Magistrates will remain staffed 24/7 at the Norfolk Office to service the courts, law enforcement complainants, and the Norfolk Jail; however, citizen complainants should be directed to our Portsmouth Office located at 603 Crawford Street, Portsmouth, Virginia, 23704 (Phone: 757-393-8648). A magistrate will be staffed 24/7 at that location to hear citizen requests for misdemeanor criminal charges, emergency protective orders, and emergency mental health orders returnable to Norfolk courts.

March 15, 2020 7:12 PM

Regional Call Center Set Up at Norfolk Department of Public Health

NORFOLK, VA – Due to the overwhelming demand of COVID 19 phone calls at local Health Districts, the eight Health Districts of Hampton Roads have combined resources to establish a COVID-19 call center for the public. The COVID19 call center will provide the public a centralized location to make requests for information and allow for consistent messaging from the eight Health Districts.

The call center number is: (757) 683-2745 Hours of operation are 8:00 AM to 6:00 PM, Monday through Friday.

If all lines are busy or calls are received outside of operating hours, calls will be routed to a dedicated voicemail box and all calls will be returned within one business day.

March 15, 2020 6:50 PM

Delinquent Water Cutoffs Suspended

The Norfolk Department of Utilities is suspending all water cutoffs due to delinquency March 16 – 30

March 15, 2020 6:21 PM

NPS develops meal plan to feed students during governor-ordered closure

NORFOLK, VA – Norfolk Public Schools (NPS) Department of School Nutrition has completed a waiver to provide meals in non-congregate settings starting Tuesday, March 17, 2020, running through Friday, March 20, 2020, and continuing Monday through Friday of the following week, March 23-27, 2020. This is in response to Governor Ralph Northam’s order on Friday, March 13 to close all of the state’s schools at least through March 27, 2020.

Currently, Norfolk Public Schools has identified 12 schools as meal distribution sites. These sites have been selected based on geographical areas that will represent and cover the entire city.
The school sites are:
Azalea Gardens Middle (7721 Azalea Garden Road, 23518)
Booker T. Washington High (1111 Park Avenue, 23504)
Camp Allen Elementary (501 C Street, 23505)
Coleman Place Elementary (2445 Palmyra Street, 23513)
James Monroe Elementary (520 W. 29th Street, 23508)
Lake Taylor School (1380 Kempsville Road, 23502)
Norview Elementary (6401 Chesapeake Boulevard, 23513)
Oceanair Elementary (600 Dudley Avenue, 23503)
P. B. Young (543 E. Olney Road, 23510)
Southside STEM Academy at Campostella (1106 Campostella Road, 23523)
St. Helena Elementary (903 S. Main Street, 23523)
Suburban Park Elementary (310 Thole Street, 23505)

School Nutrition staff and other NPS staff will be stationed at the school sites listed above between 11 a.m. and 1 p.m. to distribute “grab-n-go” meal bags on a first come, first served basis. The meal bags contain one complete breakfast and one complete lunch, pre-packed by School Nutrition staff, and will be provided without charge, one per child. Children must be present to receive a meal bag. The bags are the same for all children regardless of race, color, national origin, sex, age, or disability, and there will be no discrimination during the course of the meal service.

Media Contacts:
Kathy O’Hara
Office of Communications and Media Relations
Office: 757.628.3459
If it becomes necessary to extend the closure an additional week, meal services will be provided
through Friday, April 3, 2020.
This effort is being funded as part of the Summer Meals Program. As of February 29, 2020, NPS
had 23,132 students eligible for free and reduced meals. According to School Nutrition Senior
Director, Lisa Winter, the division serves approximately 14,000 breakfasts and 19,000 lunches per day.

NOTE: Due to rapidly changing circumstances, the school sites’ times and dates are subject to
change. Updates will be posted on the NPS division webpage and social media channels.

March 15, 2020 6:06 PM

Norfolk Department of Public Health Implements Modified Services

NORFOLK, VA – The Norfolk Department of Public Health has modified its level of services in order to allocate resources to the rapidly evolving coronavirus (COVID-19) situation. The Norfolk Health Department is not conducting testing or examinations for COVID-19 at this time.

Modifications to existing programs and services are outlined below:

1. Little Creek Clinic located at 207 East Little Creek Road, Norfolk, VA 23505

· No pediatric or immunizations services will be offered until further notice.

· The WIC program will be open from 8:00am-5:00pm, by appointment only.

2. Southampton Clinic located at 830 Southampton Ave., Norfolk, VA 23510

· Sexual Health & Wellness Clinic services are available Monday, Tuesday and Wednesday from 8:30am-3:30pm, by appointment only.

· Immunizations are available Monday, Tuesday, Wednesday, and Friday from 8:30am-10:30am and 1:00pm-4:00pm, no appointment needed.

3. Berkley, Huntersville and Park Place sites

· WIC staff will contact clients with existing appointments. Clients will be directed to reschedule appointments to the Little Creek location. For more information, call 757-531-2150.

· The weekly Food Handlers Classes are cancelled. Individuals in need of Food Handlers Cards can still take the course online here: https://www.statefoodsafety.com/food-handler/virginia/city-of-norfolk For more information on Food Handler Classes please call 757-683-2712 or go to our website: https://www.norfolk.gov/166/Food-Service-Employees-Class

4. Vital Record Services

· These services will be available for funeral directors/runners ONLY. All others should process their requests online through the Virginia Department of Health website: http://www.vdh.virginia.gov/vital-records/

Before arriving at the health department, call 757-683-2800 or check the website, http://www.norfolk.gov/pub_health/ for the status of the service you are seeking.

March 15, 2020 4:23 PM

Citizens should follow Norfolk.gov for updates on city services

NORFOLK, VA – Norfolk offers many options for citizens to continue to access city services during the closure of city buildings March 16 - March 30. Most service requests are available online, MyNorfolk online or mobile app or by calling Norfolk Cares at 664-6510.

Norfolk Public Library & Slover Library: eBooks and materials are available online. Checked out materials with due dates during the closure will receive an extension until April 2. Hold materials will be available after March 30.

Planning: Review and process permits online https://norfolkvapermits.force.com/s/login/

Utilities: Pay bills online at www.hrsd.com Check payments can be made at convenient dropbox locations. For information go to the Utilities page on Norfolk.gov.

Public Record Requests: process Freedom of Information Act Requests online

Elections: Register to vote or request an absentee ballot online. Visit Norfolk.gov and click on Voting in Norfolk under the Government tab.

Neighborhood Quality: Inspectors will continue to address exterior housing maintenance and environmental concerns. We will prioritize interior inspections on a case by case basis, addressing health and safety emergencies.

City Treasurer & Commissioner of the Revenue: Access the online customer service portal https://eservices.norfolk.gov/ or mail payments. Information is located on Norfolk.gov

Recreation, Parks & Open Space: Citizens can request a refund for classes, before and after care, NFWC membership and rental reservations. Rental Reservations: Lakewood Athletics 441-5834, Before and After School Care: Parents should contact the recreation center where they registered their children. Visit Norfolk.gov/Play, NFWC Memberships: 823-4301

Police: Citizens can report non-emergencies and non-violent crimes online https://www.norfolk.gov/3089/Citizens-Online-Reporting-System

All city of Norfolk COVID-19 updates will be posted on Norfolk.gov and social media platforms.

March 14, 2020 10:03 AM

Chrysler Museum to temporarily close effective immediately
To our Chrysler Community,

In efforts to slow the spread of the coronavirus (COVID-19) and in following recommendations of Governor Northam, the Chrysler Museum of Art will be closed to the public effective Saturday, March 14, 2020, with a tentative reopening on March 29, 2020. The closure includes the Perry Glass Studio and the cancellation of all public programs, tours, classes, and events through the end of the month.

Our facilities will remain secure and staffed by our outstanding security team and our offices will remain open. Our staff’s safety is a top priority and we will continue to seek actionable ways to reduce the potential spread of COVID-19 in our workspaces. When applicable, employees may work remotely and our teams have contingency work plans in place for the next two weeks. We will use this time to thoroughly disinfect and clean our facilities. We look forward to a strong reopening and welcoming visitors to a safe and healthy environment.

The situation is evolving rapidly, therefore we will continue to assess the situation and heed guidance set forth by the Commonwealth of Virginia and the Centers for Disease Control and Prevention. Updates regarding our closure and reopening will be available on our website www.chrysler.org and I encourage you to follow our social channels (@chryslermuseum). While we are closed, we will continue to share the Museum with you through our digital channels, as our mission remains to bring art and people together.

We appreciate the community’s support as we take an abundance of caution to protect our staff and visitors.

Stay well,

Erik H. Neil

March 13, 2020 4:41 PM

General order regarding coronavirus disease: Norfolk Circuit Court, Norfolk General District Court, and Norfolk Juvenile and Domestic Relations Court

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March 13, 2020 11:15 AM

Virginia Zoo to Close to the Public March 16 – March 30

NORFOLK, VA: Out of an abundance of caution, the Virginia Zoo will be closed for two weeks beginning Monday, March 16, 2020. These are proactive measures to ensure the safety and well-being of our guests, staff and animals in the midst of COVID-19 (Coronavirus). The Virginia Zoo’s Management Team have been meeting regularly and are in close communication with the local city government, while following updates from the Centers for Disease Control and Prevention (CDC) and other entities.

The Virginia Zoo is operating under normal conditions, Friday March 13. Saturday March 14 and Sunday, March 15 the Zoo will observe “modified operating” conditions.

-This means areas of close contact are closed: The World of Reptiles, Restaurant, Gift Shop and the Membership Office.
-Saturday and Sunday all Birthday Parties, Behind the Scenes tours, Snoozes and programs are cancelled.
-Every effort will be made to reschedule or offer flexible cancellation options. If you have a confirmed program, tour or event scheduled, you will be contacted by Zoo staff for next steps.

Any programs, tours or events scheduled between March 16 and March 30 have been cancelled. Every effort will be made to reschedule or offer flexible cancellation options. If you have a confirmed program, tour or event scheduled, you will be contacted by Zoo staff for next steps. Other questions or inquiries can be directed to info@virginiazoo.org.

Animals are at the heart of everything we do. There is currently no hard evidence about the spread of coronavirus from humans to animals, however our Animal Care Staff and Veterinary Team are monitoring the situation and what precautious might be required for contact between the public, staff and animals. We want to assure the public that our animals are healthy and we will continue to provide them with dedicated care. The Zoo has sufficient food, medical supplies and essentials for our animals.

At the end of the month, Zoo Staff, along with Norfolk city officials will determine the best course of action regarding closures or cancelling of any additional events. Please visit virginiazoo.org/coronavirus for updates.

March 13, 2020 10:57 AM

In aligning with the City of Norfolk's decision to close facilities to the public, the Norfolk City Jail video visitation will be closed to the public effective 3/16/2020 for two weeks. Attorneys will still have access to their clients.

March 12, 2020 6:58 PM

NORFOLK, VA – Out of an abundance of caution, all City of Norfolk facilities, including recreational centers, libraries, MacArthur Memorial, Nauticus and the Virginia Zoo, will close to the public Monday, March 16 – Monday, March 30. This includes DMV Select, Commissioner of the Revenue and the Treasurer’s Office located in City Hall.

Norfolk city employees will continue to report to work during this time. Essential services, including trash pick-up and services provided by Norfolk Community Services Board, will continue as normal. The public is encouraged to use the many online options to access city services and make payments.

During this time all city-managed events will be canceled.

The decision to modify city operations was made following Virginia Governor Ralph Northam’s emergency declaration today and the ongoing uncertainty around COVID-19. City leadership will continue to actively monitor COVID-19 and assess city operations based on developments.

Citizens are encouraged to monitor Norfolk.gov and the city’s Facebook and Twitter platforms for updates to city operations past March 30.